Fitbit charge 3 does not charge

[Loryang]

Hi I recently got a Fitbit Charge 3. It is not charging nor can I reset because the phone doesn’t vibrate when I hook it to the charger. I’ve tried cleaning the Fitbit with q-tip as well as making sure the pins are aligned but no luck. Anyone has a similar issue?

[Loryang]

**cannot reset the Fitbit**

[bonappetit]

Experiencing the same. When connected through USB, the display remains blank. Pressing on the side makes the fitbit vibrate, but nothing else happens.

[zobie]

I have had my Fitbit charge 3 for one week. It was at 29% so I hooked it up to the charger cable.  When I came back to check it after 30 minutes it was beeping and had drained down to 19%.  With my old Charge 2, the screen showed it was charging when I connected it to the cable.  This did not occur with the new Charge 3.  I just kept beeping and then the battery was completely drained and I got a smiley face, a rectangle with an exclamation point, and then nothing.  I tired holding the button down for 5 seconds and still nothing happens.  How do I know if the Fitbit is charging?

[beth1974]

I'm having the same problem.  Does anyone have any solutions?

[zobie]

Somewhere I read that the smiley face appears when your Fitbit is fully charged!  Not so in my case.  The smiley face appeared once and then just kept beeping with only the ! in the box.  Left it unplugged overnight and could not even get a beep out of it today.  Totally dead.  I will deal with my warranty with the Fitbit Charge 3 later.

I just ordered another Fitbit Charge 2 (difficult to find) online through Verizon.  I really didn't want the Charge 3 anyway but I had the replacement protection plan with Best Buy.  It does not look like the Charge 3 has had a very good run.  Fitbit 4 comes out soon but I do not want the GPS tracker!!!  Too many bells and whistles.

I will be interested in hearing from the online tech support..... 

[SBerner]

I started having the same issue about 4 days ago when I updated the app. I have cleaned the charging port, reset the charge 3 and have had no luck. I now have to charge it every day whereas it used to last 5-7 days. 

[AZLisaB]

Same thing happened to me a few days ago. Charge 3 will not hold a charge for a full day. Got my tracker December 2018. Have had other Fitbits that lasted longer. 

This happened suddenly not gradually. Last week it lasted 7 days. 

[SBerner]

I think it’s the newest update in the app in order to encourage people to
buy the new charge 4

[Karma44]

My Fitbit Charge 3 won't charge either... I've done everything cleaned with q-tip etc... I make sure that it's sitting in charger correctly aligned correctly  still nothing at all.  Soooo frustrated & annoyed!