Fitbit charge HR won't sync to my iPhone

[Eweidman]

My Fitbit will not sync to my phone. I tried rebooting and it would not work. I removed the tracker, and now it won't add the tracker. I'm ready to give up and take it back. Please help!

[MariamV]

@MateoAstrella Thanks for the reference! I'm so happy to see this has helped @brightpinkstar with her Charge HR. Way to go!  

@towerjoe I recommend contacting our Support Team for further assistance. They definitely have the proper tools to take a deeper look into your tracker's behavior. Also, as a friendly reminder I'd like to kindly ask if you could post future questions in the Blaze board as this is the Charge HR board. In the right board (Blaze), you'll find more relevant info related to your tracker. Thanks for your help on keeping the Community a tidy and organized place.  If you're not able to find an existing topic, feel free to start a new one. Good luck! 

@tkmcooper123 thanks for stopping by. I appreciate you took the time to troubleshoot this issue with us. The best course of action would be to contact our Support Team for further assistance. Let me know how it goes. I'll be around! 

[SunsetRunner]

I've done it all and I keep getting this message.

[Jemini212]

Hi, I wonder if you can help me. Sorry I didn't know how to add a separate comment so had to hijack one.

I had a fitbit (less than a year old) but after a while I decided I wanted the smaller size down for my wrist. When I bought the new one, my old one was sat on too of the drawers for around 2 months. I let the battery run down and never charged it. My mother expressed interest in buying one so I offered her the spare one. I charged it full and tried to help her set it up. The time was way out (like 6 hours behind or so) I downloaded the app onto her phone and it just could not find the tracker. We reset the tracker and this made no difference. I have checked and it is not still paired to my phone. I tried to set it up on her tablet incase it was her phone that was the issue. Same thing. Can not find the tracker.  We keep trying to reset. The logo comes up but then when we try and sync it to the phone  after being instructed to hold the button for 3 seconds, only the stopwatch comes up. Any help would be greatly appreciated. I have lost the receipt for this but only bought it in march so its not even a year old.

[MariamV]

@SunsetRunner thanks for stopping by and for trying all troubleshooting. I highly appreciate you posted the screenshot. In this case, I recommend contacting our Support Team for further assistance. They definitely have the proper tools to take a deeper look into your tracker's behavior. When you do, please let them know about the troubleshooting steps you've performed to fix this and post the screenshot to them as well. This will definitely help them to provide you with a quick follow up. Hope this helps. Good luck! 

@Jemini212 thanks for joining us! Well, I recommend making sure that your mom's mobile device is compatible by checking the list of compatible devices here. If it is compatible and still unable to set it up then I recommend contacting our Support Team for further assistance! 

Good luck and keep me posted! 

[Jemini212]

Yes it's on the compatible list. I will try support.

Thanks

[MariamV]

@Jemini212 thanks for the update! When you contact our Support Team, please mention them all the troubleshooting steps you've done to make this tracker pair to  your mom's Fitbit account. By doing that you'll be helping them to provide you with a quick follow up!  Keep me posted! 

[TorontoJeff]

After turning off "blue tooth" then on again and going to Fitbit App on my iPad and holding down to sync IT WORKED and the time was reset correctly.  Thanks from TorontoJeff

[Burt_101]

Thank you. Your instructions worked. However, I must do this everyday now since my FitBit Charge HR will not sync on its own even with All-day sync enabled in the app. My FitBit stopped syncing with the app on my iPhone about week ago.  When I pull down the app it is "Looking" for my FitBit and stops after about a minute. The sync with the app seems to work for a while but I am not sure how long it takes when it stops working. It seems that I am out of options at this point. Please help. 

[MariamV]

@TorontoJeff awesome news! Reading that was like a ray of sunshine!   If you have any other questions, feel free to post back. Oh and welcome to the forums! 

@Burt_101 thanks for joining us in this thread! Hey, what we can try is the following from your app:

1. Go to your Account
2. Tap on Set Up a Device
3. Select your Charge HR
4. Go through the set up process again

This works like a restart as well, but it definitely helps specifically for syncing issues. It's very important that you don't unpair your tracker before doing so. Give it a try and let me know how it goes! 

[Burt_101]

Ok, I followed your exact instructions and my fitbit and app don't need my intervention to sync the two, they worked it out on their own. Thankfully, because I was starting wonder about the compatibility of the two. 🙂

[Burt_101]

Sadly, I spoke of success to soon. Syncing still unresolved....  

What should I try next? I've tried all the instruction with varying degrees of success and none have completely solved the problem.  

Thank you,

[MariamV]

@Burt_101 thanks for getting back to me! I certainly appreciate you've taken the time out of your day to try the troubleshooting steps. Now, it seems like the best course of action would be contacting our Support Team for further assistance. They definitely have the proper tools to take a deeper look into your tracker's behavior. When you contact them let them know about the troubleshooting steps you've done so far to fix this. By doing that you'll be helping them to provide you with a quick follow up! 

[Efit85]

18.122 battery empty is coming up even though I'm fully charged. 

[MariamV]

@Efit85 thanks for joining us! That's pretty weird. Have you tried restarting your tracker? If you haven't already I recommend doing the following:

1. Plug your charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Insert the other end into the port on the back of your Fitbit Charge or Fitbit Charge HR. Your tracker will begin charging.
3. Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. "V122").
4. Let go of the button.
5. Unplug your tracker from the charging cable.

After the restart, keep an eye to your tracker's behavior and post back with the outcome! I'll be around. 

[Sandyo1249]

My Fitbit Charge works sync's to my phone then stops several times a month. Sometimes I just use it without syncing. It is very frustrating , it didn't sync yesterday or today. I even shot it off to erasing and adding it back nothing is working. Down loaded new app as well.

[MariamV]

@Sandyo1249 thanks for joining us. That definitely sounds pretty weird. I'd suggest restarting your tracker at least three times. That sometimes does the trick! 

Give it a try and let me know how it works, I'll be around! 

[Admbh4]

Hello, I read the fix for syncing the Charge2 to my iPhone, but it simply won't work.  The phone just says "looking" when I pull to sync, and when I go to the settings for my bluetooth, I just get connection unsuccessful, make sure Charge2 is turned on and in range.  The phone is less than 6 inches from the Charge2, which is charged, and I even tried starting the stopwatch just so the Charge2 would be actually running a process while the phone was attempting to connect.  I have forced the app shut down.  I deleted and reinstalled the app.  I have turned off the phone (hard shutdown) and I still cannot get it to connect to the bluetooth.  This Charge2 has been having other issues tracking exercise and are you moving each hour, and it is not accurate at the gym with either duration, time or calories burned in compared to the cardio machines.  I have only had this since Christmas, but I am frustrated that it's so unhelpful.

[Sandyo1249]

Thank you for your help,mine is a charge HR and I have tried all of the
tricks. This is my THIRD one and every one has stopped syncing.This time
,however it 2 1\2 plus hours of. Sometimes 4! It tells me to wind down for
bed when I'm going to work.lol

[MariamV]

@Admbh4 thanks for stopping by! Hey that sounds pretty weird. As a last resort I would suggest trying to set up your tracker once again. Do not unpair your tracker before doing this.

Also, as a friendly reminder please post your inquiries in the Charge 2 board as this is the Charge HR board. In the correct board you'll find more relevant info in regards to your tracker. This also helps us to keep the community a tidy and organized place. Thanks for you understanding and let me know how it goes! 

@Sandyo1249 thanks getting back to me! That doesn't sound like expected behavior. I might suggest doing the same thing I did to @Admbh4, going to the set up process once again. Good luck and hope this helps! 

[amoff11]

Horrendous experience so far and it looks to be a common for a myriad of devices.  Currently unable to use my Charge 2 (with iPhone 6s), its not surprising that the IT Crowd 'solutions' don't work.  Its more surprising that you offer them up.

Any more technical instructions for when turn it off and on again don't work?

Also am I right that you cannot factory reset a Charge 2, I've read this in a few places.

Thanks