Fitbit customer service feedback

[JustBreathe123]

Has anyone had any luck with customer service?? It was determined that my Charge 3 was not working properly and I was eligible for a replacement. It’s been almost a month that this has been going on. I promptly returned the defective Fitbit (it was sent out on 7/11, rec’d on 7/17) but have not gotten any information since.  For the past 2 weeks I have emailed, chatted and called to get confirmation that the information they needed was revived and to get some sort of status. All I keep hearing is “your request has been elevated to the next level. Someone will be contacting you shortly” but yet there’s nothing. Any other suggestion before I go get an Apple Watch?

Moderator edit: updated subject for clarity. 

[ManuFitbit]

Good to see you participating for the first time in the community @JustBreathe123.

I'm sorry to know about how many time you have been waiting for your replacement.

I've proceeded to send your information to the Customer Support team for further assistance with this, but I've been informed that you already got in touch with them and it seems they've provided you with some instructions. In this case, they will let you know how to proceed soon.

[JustBreathe123]

I appreciate your response. I have gotten in touch with them a few times as stated in my original post and the only “instructions” that they had given me is that they will escalate my request. Which is not helpful in any way shape or form since after two weeks I had not gotten any response until I posted on the forum. 

I’m happy to report that someone lit a fire somewhere and I am now getting my replacement processed so thank you. 

[ManuFitbit]

@JustBreathe123. Thanks for providing the feedback.

I'm glad to know that Support finally assists you with the replacement. 

Have a good day.