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Fitbit fell apart

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‎04-04-2016 06:06 - last edited on ‎09-06-2020 17:01 by Fitbit Moderator

‎04-04-2016 06:06 - last edited on ‎09-06-2020 17:01 by Fitbit Moderator

I've had my Fitbit for 14 months and it has fallen apart. I probably only wore it for 10 months total. I contacted customer support and they only offered a 25% discount from the Fitbit site only. This still means I would have to pay around $100.00 to replace my charge. I really don't want to spend that kind of money again if the product isn't goimg to last any longer than that.
Anyone else having the same problem?
Brenda
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24 REPLIES 24

‎11-14-2018 07:31

In response to suesfineart

‎11-14-2018 07:31

Hello @Chopsbenedict and @suesfineart, I hope you're doing well, thanks for taking the time to reply. Smiley Happy

 

I appreciate you have come back and for voicing your insight. We really appreciate our members's input and feedback and I would like to thank you for yours. Our team is always looking to improve the Fitbit experience and we appreciate you have taken the time to let us know your concerns. 

 

I sincerely apologize for the inconveniences you've experienced with your Fitbit device. Thanks for your patience and understanding, I hope you have a great day.

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎02-21-2019 05:56

‎02-21-2019 05:56

my charge hr has pulled apart. must have use elmers glue

 

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‎02-21-2019 06:05 - last edited on ‎08-19-2021 17:26 by Fitbit Moderator

In response to Pcc6

‎02-21-2019 06:05 - last edited on ‎08-19-2021 17:26 by Fitbit Moderator

My wife used a super glue...she has to heat it up before use...


Moderator edit: personal info removed

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‎08-19-2021 15:21

‎08-19-2021 15:21

I have been that and done that on 2 occasions and the face falls off after about 10ths use.

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‎08-19-2021 17:33

In response to magpie3434

‎08-19-2021 17:33

Hello everyone. @magpie3434 Welcome to the community forums. 

 

Thank you for the detailed information. If you haven't done so, I'd recommend reaching out to our Support Team for further assistance. Note that you can get in touch with them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected. 

 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there.

 

On a side note, I'd like to let you know that this thread is now closed and if you have any other questions or inquiries, please make sure to post them in the correct board and in a new thread. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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