Food log not working

[DBammm]

Numerous issues with food logging:

1) I can add custom foods but when I try to select a searched-for item or pre-existing item, the app crashes.

2) The added items' calorie counts are not totalling or showing up in the daily graphs or on the dashboard 

These issues started occurring a few days ago only. Before last app update for android. Updated app and have restarted phone, issues still remain.

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Fitbit Community @DBammm!  Hmmm... this is very strange, thanks for posting this. As per the description of your issue, I'd like you to try the following:

• Double check if your Fitbit app is up-to-date (Version 2.47)
• Log out of your Fitbit app
• Force quit the app
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit app

After doing those steps, try adding your custom food and see if your calorie count is showing up now. 

I'll be around, so keep me posted! 

[DBammm]

Thank you for coming back to me...

Version is up to date.
Tried what you suggested, app still crashes whenever I try to add a food
log item and is not registering calories I did manage to add on previous
days.

Help still needed please!

[MarreFitbit]

Thanks for updating me @DBammm! It seems that you are experience an issue that has been already reported. Our engineers are aware of the problem and are working to resolve it as quickly as possible. 

Please me know if there's anything I may do to assist you in the meantime.

[CallieM]

Hey @DBammm thanks for posting your issue. If possible, could you please connect to wifi, try logging food again, and let me know how it goes? Keep @MarreFitbit and I updated 🙂

[DBammm]

Hi there, it's ok I deleted app cache and data and then restarted my phone
- this solved the issue!

[AliL_55]

I am having the exact same issues since last update. 

[Shazza16]

My food logging has gone crazy! Choose my own food but when I go to the total for the morning it’s given me totally random food not from my list or even the menu. Update happened a few hours ago. What have you done FitBit? 

[SteveH]

Keep an eye on the following thread which has the latest updates from fitbit on this new bug: https://community.fitbit.com/t5/iOS-App/Issues-with-food-input-on-iOS-2-53/td-p/2825777

[Hammy16]

My food log is not working as well. Frustrating!

[Mistymoo]

Mines the same, also reported, 

[Pahtee]

The same thing has happened on my food log in.  I put on what I have eaten and it loads something totally different. Please help!  Keep tracking of calories is crucial!

[Freddyjane]

My Fitbit, I log the food and it just disappears. And my app is up to date and I tried everything mentioned above 

[SteveH]

As fitbit say in the main thread, some people are able to log food via fitbit.com  but other than that there's nothing we can do but wait for a fix from fitbit

[Mistymoo]

I had a message to say engineers are workin on fixing it

Sent from my iPhone

[CIC67]

Me too according to app I have eaten products I’ve never even heard off - it’s just turned an arabiatta sauce in to “fiddly reindeers” ..🤔

[Pahtee]

Heard from another person they are in the process of fixing the problem.

Sent from my iPhone

[Jasperillaroo]

The same thing is happening to me today!

[TiggerCharlie]

Same thing.

This started with me late last night btw. 11 and midnight.

Today its not collecting everything that I log, and some things that are being scanned with the code are incorrect; for example my Wegman's Black Cherry GReek yogurt was scanned and came up as "wavy potato chips."

Please help us fitbit Gods thanks

[93aggie]

I was logging my protein drink and it came up a Gelato at 483 calories.