Food log not working

[DBammm]

Numerous issues with food logging:

1) I can add custom foods but when I try to select a searched-for item or pre-existing item, the app crashes.

2) The added items' calorie counts are not totalling or showing up in the daily graphs or on the dashboard 

These issues started occurring a few days ago only. Before last app update for android. Updated app and have restarted phone, issues still remain.

Moderator edit: updated subject for clarity

[Ramdoug2002]

I have the same problem of food scan, save and then not saving to the log.  My Version indicates 22.55.2  .  I do not see an area to update within the app on my phone or in settings.   Closing and restarting does not do anything for me.

[SteveH]

There's nothing we can do to fix this, we just have to wait for fitbit to resolve the problem. We can get round the problem by logging food at fitbit.com 

Keep an eye on the thread linked above for news from fitbit

[Mariecs]

I’ve also been having this issue for the last 3 days. I was hoping it was a temporary glitch that would go away. But each day another food iten in my repetitive foods magically changes to something else altogether. One of my favorie go-tos for lunch isSandwich Bros. Flatbread, Egg White & Turkey Sausage @ 150 lowfat calories (lost 80 lbs. this past year using Fitbit app, and would like to keep it off with this app). The last couple of days, when I select it, it displays as angus cheeseburgers as 160 calories AND 9 additional grams of fat. Walking and countng not only calories, but fat grams have helped me tremendously. The app has been so convenient, I would love to stay with it, but not with the hassles of working around this.

[Ramya_2484]

My fit bit food log has been acting up since the time I updated 4 days back .It deletes the food item I had as soon as I enter and sometimes replaces it with random other options .I need to badly get this fixed .What should I do ?

[SteveH]

@Ramya_2484 check out the earlier posts in this thread.

There's nothing we can do other than wait for fitbit to fix it. Keep an eye on the following thread where they will be posting updates: https://community.fitbit.com/t5/iOS-App/Issues-with-food-input-on-iOS-2-53/td-p/2825777?nobounce=

As a temporary solution we can log food via fitbit.com

[CIC67]

Thanks

Sent from my iPhone

[Lol60]

I’ve tried this fix but log is still not working! So frustrating 😕

[SunsetRunner]

My ionic is not saving any new food for at least 2months, then last couple of days when I save a food it changes it to something completely different ie yesterday it was mozzarella cheese it added when I did not put this ??? Driving me nuts, maybetime to change to another make

[Mistymoo]

Sooo frustrating when you are trying to keep count

Sent from my iPhone

[ShakiraB]

I have the same issue, do we know when it will be corrected? 

[SteveH]

We don't know when it will be fixed. Fitbit will update the main thread when there is any news. Keep an eye on it at:

https://community.fitbit.com/t5/iOS-App/Issues-with-food-input-on-iOS-2-53/td-p/2825777

[nps731]

I started logging my food through My Fitness Pal, which easily syncs with Fitbit.  Hopefully they’ll fix the issue with Fitbit soon, but in the meantime this might work for you.

[Lol60]

Thanks 👍 I will try that.

Sent from my iPhone

[SteveH]

For those posting here recently and who may not have seen the earlier posts, the main thread for this problem is at: https://community.fitbit.com/t5/iOS-App/Issues-with-food-input-on-iOS-2-53/td-p/2825777

Fitbit will be providing any updates there and are unlikely to be updating this thread.

[Shazza16]

Thank you.

Sent from my iPhone

[ljhammond]

Same here - I am entering food and not locking each time I try to enter new food.  Am up to date on app release. Also, my counter shoes some food entered but no calories showing just those that are burning

[DebbieYork]

I tried entering my food too, but the item just disappears. I'm using a Tablet (Tab A). 

[wendyholm]

tried everything suggested in this thread but still custom food - even if newly entered after performing the restart - will not pick up total calorie count 😞

[Jessuphailey]

The same thing has been happening to me for the past fee weeks. I contacted customer support and they said ”they’re working on it” but it still has not been fixed. Now today when I try to log food (not custom) it won’t count those calories either and they still log as 0. 

[DimitriDog]

I am getting really fed up. Unable to add new food items that I haven’t used before. The app goes into the blank screen with the little timer circle. Ink I will use a new food app as it is excruciating. Has been this way for months!