04-22-2017
03:16
- last edited on
09-09-2020
09:49
by
MatthewFitbit
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04-22-2017
03:16
- last edited on
09-09-2020
09:49
by
MatthewFitbit
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Numerous issues with food logging:
1) I can add custom foods but when I try to select a searched-for item or pre-existing item, the app crashes.
2) The added items' calorie counts are not totalling or showing up in the daily graphs or on the dashboard
These issues started occurring a few days ago only. Before last app update for android. Updated app and have restarted phone, issues still remain.
Moderator edit: updated subject for clarity
04-24-2017 04:38 - edited 04-24-2017 04:40
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04-24-2017 04:38 - edited 04-24-2017 04:40
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Welcome to the Fitbit Community @DBammm! Hmmm... this is very strange, thanks for posting this. As per the description of your issue, I'd like you to try the following:
- Double check if your Fitbit app is up-to-date (Version 2.47)
- Log out of your Fitbit app
- Force quit the app
- Turn off the Bluetooth
- Shut off your phone and turn it on after 1-2 minutes
- Turn on the Bluetooth
- Log back into your Fitbit app
After doing those steps, try adding your custom food and see if your calorie count is showing up now.
I'll be around, so keep me posted!
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
04-24-2017 06:28
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04-24-2017 06:28
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Version is up to date.
Tried what you suggested, app still crashes whenever I try to add a food
log item and is not registering calories I did manage to add on previous
days.
Help still needed please!
04-24-2017 08:08
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04-24-2017 08:08
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Thanks for updating me @DBammm! It seems that you are experience an issue that has been already reported. Our engineers are aware of the problem and are working to resolve it as quickly as possible.
Please me know if there's anything I may do to assist you in the meantime.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
04-28-2017 11:20
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04-28-2017 11:20
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Hey @DBammm thanks for posting your issue. If possible, could you please connect to wifi, try logging food again, and let me know how it goes? Keep @MarreFitbit and I updated 🙂
04-28-2017 13:26
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04-28-2017 13:26
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- this solved the issue!
07-11-2018 22:30
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07-11-2018 22:30
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I am having the exact same issues since last update.
07-12-2018 00:00
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07-12-2018 00:00
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My food logging has gone crazy! Choose my own food but when I go to the total for the morning it’s given me totally random food not from my list or even the menu. Update happened a few hours ago. What have you done FitBit?
07-12-2018 00:22
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07-12-2018 00:22
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Keep an eye on the following thread which has the latest updates from fitbit on this new bug: https://community.fitbit.com/t5/iOS-App/Issues-with-food-input-on-iOS-2-53/td-p/2825777
07-12-2018 04:30
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07-12-2018 04:30
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My food log is not working as well. Frustrating!
07-12-2018 04:49
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07-12-2018 04:49
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Mines the same, also reported,
07-12-2018 07:43
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07-12-2018 07:43
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The same thing has happened on my food log in. I put on what I have eaten and it loads something totally different. Please help! Keep tracking of calories is crucial!

07-12-2018 07:49
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07-12-2018 07:49
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My Fitbit, I log the food and it just disappears. And my app is up to date and I tried everything mentioned above
07-12-2018 07:53
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07-12-2018 07:53
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As fitbit say in the main thread, some people are able to log food via fitbit.com but other than that there's nothing we can do but wait for a fix from fitbit
07-12-2018 08:08
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07-12-2018 08:08
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Sent from my iPhone
07-12-2018 09:51
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07-12-2018 09:51
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Me too according to app I have eaten products I’ve never even heard off - it’s just turned an arabiatta sauce in to “fiddly reindeers” ..🤔
07-12-2018 12:08
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07-12-2018 12:08
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Sent from my iPhone

07-12-2018 12:46
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07-12-2018 12:46
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The same thing is happening to me today!

07-13-2018 09:54
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07-13-2018 09:54
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Same thing.
This started with me late last night btw. 11 and midnight.
Today its not collecting everything that I log, and some things that are being scanned with the code are incorrect; for example my Wegman's Black Cherry GReek yogurt was scanned and came up as "wavy potato chips."
Please help us fitbit Gods thanks
07-13-2018 09:56
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07-13-2018 09:56
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I was logging my protein drink and it came up a Gelato at 483 calories.

