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GPS Map Correct but Numbers very wrong

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‎02-02-2019 04:34 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎02-02-2019 04:34 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

I’ve just completed a 5k run and Fitbit has recorded the GPS Map correctly.  But says I only ran .27km.

 

It copied the map through to Strava along with incorrect numbers. 

 

Ive just checked Fitbit again and it has now cut the map down to reflect the reduced distance.

 

what is happening?

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‎02-03-2019 06:49

‎02-03-2019 06:49

@aquamarina Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your distance is incorrect. Check that there aren't any issues with the GPS signal by following these instructions.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎02-03-2019 13:20

In response to AlvaroFitbit

‎02-03-2019 13:20

It’s not a problem with GPS. It’s the way the information from the GPS was interpreted. 

 

The entire run was recorded and shown on the map. The run was a single loop but near the end I crossed my initial path to get to the finish. Fitbit then decided that I had run from my start point to the point I crossed my path on the way back, and then on to the finish. 

 

 

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