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GPS data not being recorded correctly

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‎03-27-2020 07:13 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

‎03-27-2020 07:13 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

When ever I am doing activity like run or ride I switch on the activities in the my charge 2 by connecting the same with the mobile GPS . But unfortunately I not getting  recorded with real datas. After completing a Some Km of run or ride the charge 2 show one zero.only the time is running other details are not recording properly. So kindly do the needful to solve the same .

By 

Kamaleshkumar.S

 

 

Moderator edit: updated subject for clarity

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‎04-19-2020 11:27

‎04-19-2020 11:27

@Kamaleshkumar It's nice to have you on board! Sorry for the delay in my reply.

 

Let me help you with your GPS data recording. Which phone are you using? Is it compatible? Let's try refreshing the link between your phone and your tracker:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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