Grey lines on Charge 3 screen

[Dianeparko]

After changing my Fitbit now has grey vertical lines goin down it .... I have tried to restart it a few times but they are still there ... I have tried to clear data as well .... the battery charge now seems to be goin down really quick .... only got this in Oct on pre-order so still under warranty .... anyone have any other suggestions? Thanks

Update: Now it’s gone red hot at the back and been vibrating loads and now the screen has gone off?? No idea what’s happening ....

Moderator edit: updated subject for clarity

[SunsetRunner]

Hi, not sure if this thread is still open but my Fitbit Charge 3 has grey lines on it, I was on a beta and it developed shortly after. 

[CaseyCampbell]

Do a full hard reboot plugged into the charger. If no resolution then contact fitbit customer service for warranty query.

I was within my one year warranty so mine was replaced.

Warm regards,

[SunsetRunner]

Thanks for your reply, I tried this but it didn’t work. I will contact support as you suggested. Thank you. 

[kylegvl]

I have a line appeared on mine too today. 😔 

[SunsetRunner]

I’ve tried resetting but nothing works with mine. 

[mrsdennisc]

There is nothing that can be done. All those restarts do nothing and if you are out of warranty you are done. Apparently these are disposable. So frustrating!

[SunsetRunner]

Really? That’s disappointing if that’s the case. 

[dianediaz]

Hi have a Fitbit Charge 3 purchased in February 2019. Just last night the screen developed vertical faded out gray lines and the touch screen does not respond well to swiping. I've tried all the reset options, long reset, etc. but the problem persists. 

I've read through others posting about the same issue and it seems there really is not a fix for this. What are my options please? This seems to be a product defect. 

[mrsdennisc]

After a call to support, there is no
solution to this issue. I had my charge 3 replaced last September because I lost the screen all together. Apparently there is no warranty on the replacement so I am out of luck. They sent me a link for 25% off another one but I am not sure about buying another. If yours is less than a year old, call customer service and they will replace the one you have.
Good Luck. I wish I knew what to do

Pat

Sent from my iPhone

[Jraticrat]

You will be graciously contacted by a member of the FITBIT Customer Service Team. They will research your item; many times advising your device is outside the warranty period... They will offer you a % off your next purchase to replace your item but you must do it within 30 days or the discount no longer works....

Sent from my iPad

[kylegvl]

I've only had mine a few months so hopefully they replace it. I'd even pay
a bit and upgrade to the Charge 4 to stop it happening again

[kylegvl]

Also, did you have to send yours back before they sent a replacement. Just
concerned that could take ages and I'm left without a fitbit for some time

[smileski]

Hi everyone,

Well guess what?

I have the vertical grey lines problem, which is why I have ended up here!

Mine was bought as a present in December 2018, so as far as I can tell from reading this thread, there is nothing I can do?

That can't be right as its obviously a fault with the product??

[dianediaz]

Right?! I've seen a zillion people post about the gray lines. What's up with that? Has to be a product defect. Come on Fitbit!

[mrsdennisc]

I had no trouble when I had to have my first one replaced.  The new one came quickly.  It was a good experience until I had the trouble with this one and realized that the new one has no warranty so here I am with my 2nd Charge 3 and both together only lasted just over a year. Now do I spend money on a new one??

[kylegvl]

I asked them that on the phone and thought it was a bit naughty. My
understanding is that if this second one fails within the year of the
original purchase, I qualify for the free replacement or 50% off a new
device again, but once the year is up from the original purchase that's it.

[Jojo1261]

I’ve tried the restart and it still has the grey lines. 

[Awaller123]

I'm having the same issues with my charge 3 that I got back in October. One day after charging, vertical grey lines appeared on my screen and the touch screen is now nearly unresponsive. I also can't use alarms or timers. 

I have tried restarting the device as per the instructions from moderators on this post. Please advise me as to what my options are from here. Thanks in advance 

[Grajsic8]

Contact customer support by phone and if it is within the 1 year warranty period they will send you a replacement.  If outside they give you a credit towards a new one(25% I believe)

[Grajsic8]

Spoiler

Spoiler

Contact customer support.  They will be able to help if within a year they will replace

It is a known issue with the charge 3.