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Heart rate not reflected during exercise

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‎03-09-2020 07:02 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

‎03-09-2020 07:02 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

Since the last app update my charge 2 doesn’t display heart rate for exercise periods. It captures the rate thru the day but when I open the exercise tab it says not enough data to display the rate during the exercise period. Has always worked up until now. 

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‎03-10-2020 08:44 - last edited on ‎11-01-2025 10:39 by Fitbit Moderator

‎03-10-2020 08:44 - last edited on ‎11-01-2025 10:39 by Fitbit Moderator

@JG54 It's great to see that you've visited the Fitbit Community!

Let me help you with your missing data on your exercises. Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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