Help! Charge 2 won't turn on!

[EvieLL]

Hi, I've an issue with my Charge 2. It won't switch on, neither I can restart it. When it's charging, the display show only 22.55.02. Any advice? 

[HeydyF]

Hey @EvieLL, welcome to the Community!  If your Charge 2 seems to be stuck with the firmware version on the display, I suggest you to try to restart it by following the instructions below: 

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You'll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker's display. Your Charge 2 will begin charging.
4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
5. Unplug your tracker from the charging cable. 

Let me know if that works! 

[Dillyunfit]

These instructions have done nothing for me, I still have a dead Fitbit with firm logo😡

[EvieLL]

Nope to me neither. I've contacted Customer Services and they've sent me a replacement 

[HeydyF]

Hey @Dillyunfit, it is nice to see new members around! I appreciate the time you have taken to try to fix this issue. Since the screen of your tracker still stuck, I urge you to take a look at your inbox so you can get further assistance and let me know how it goes! 

@EvieLL, thanks for the update! Sounds pretty cool that our Support team has helped you out with this. If you have further questions, let me know. 

Catch ya' later, guys! 

[Amanda.M.T]

I am having the same issues and have tried resting  multiple times. :'(

[HeydyF]

Hello @Amanda.M.T, welcome aboard! Since your Charge 2 isn't responding even after you tried to restart it multiple times, I have escalated your case to our Support team for further assistance, so please keep an eye on your inbox. 

Let me know how it goes! 

[avc07]

I am having the same issue. Please help.

Bought fitbit new from costco yesterday.  Did the update during the setup.  Used it fine for a few hours after that.  This morning, I charged it.  The last thing I saw on the fitbit screen was a fully charged battery indicator.  So it was working when I charged it.  And it was fully charged at last indication.  But once I removed it from the charger, it won't turn on.

I tried the hard reset (plugging in and holding down button for 12 seconds).  That did not work.

There is literally no response from the fitbit.  It's dead in less than 24 hours.  I hope you can tell me how to fix it.

[Amanda.M.T]

Fitbit ended up contacting me through this post. And they ended up sending
me a new one (took about 4-5 days). The whole process was relatively easy.
If they don't send you a email with in a day or so I'd say email them and
get the ball rolling. Hopefully this helps.

--
Amanda M. Trice

[Damiam]

Mine is having the same issues.  Restart isn't helping.

[AlvaroFitbit]

@Damiam A warm welcome to our Community! Sorry to hear that your Charge 2 isn't turning on. Try cleaning the contacts including using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this restart your device and see how it behaves.

Let me know how it goes!

[Damiam]

I tried your suggestions with no luck. Once it is off the charger, it will
not do anything. On the charger I get the same error.

[ElijahCarrillo]

Was working perfectly. Went to do a needed update and the last thing I saw was 100% charged. Screen is now black. Won't connect through bluetooth on computer or iphone. Tried the charging cord with another fitbit and it worked perfectly. computer won't recognize it and the 4 second restart as well as 20 second reboot don't appear to do anything at all. Attempted to connect with other phones as well with no luck... seems to not respond at all to charging. Charging terminals are cleaned as advised and no vibration or anything on screen at all.

[ElijahCarrillo]

last time it shows it was connected was a few hours ago and doesn't show it is on at all, does show it still has an update waiting. thanks for any assistance

[HeydyF]

Hey @Damiam, thanks for your reply! Considering that the issue with your Charge 2 persists, since it still not turning on, I have escalated your case with our Support team so they can further assist you. So please keep an eye on your inbox. 

@ElijahCarrillo, welcome aboard! If your Charge 2 seems to be like stuck, I suggest you to try to set it up as a new device by following these instructions. While doing this, please keep it into the charging cable. 

Let me know how it goes guys! 

[Damiam]

I gave up!  I received a Charge 3 for Christmas and now it isn't syncing.  I am about fed up with fitbit....until these last 2 devices I have been very pleased.  Now is an entirely different story.

[geolu]

hi!

i'm having the same issue.

just got my charge2, the batterie is fully charged but it won't turn on. have tried all the suggestions, the restart etc but nothing seems to work. all i get is the image of the full batterie for about a second after that nothing. 

please advise! thx

[Dillyunfit]

It’s very frustrating! Nothing I tried worked so in the end I gave up. I now have a charge 3, I bought the extended warranty from John Lewis, if this one fails I’ll be purchasing a different brand!!

Sent from my iPhone

[HeydyF]

Hey guys, I hope you are doin' fine! 

@Damiam, if your Charge 3 won't sync, I suggest you to take a look at the troubleshooting in this help article: Why won't my Fitbit device sync? And let me know if it works! 

@geolu, welcome aboard! Thanks for trying some tips to make your Charge 2 works. Since the issue persists, I have escalated your case with our Support team so they can further assist you. Keep an eye on your inbox. 

@Dillyunfit, what is the exact issue that you have with your Charge 3? Give me the details so I can help you out. 

Keep me posted guys! 

[Damiam]

I have read the article...and tried all of the suggestions. I was able to
sync partially but I lost more than 2 weeks of data. There is an obvious
issue based on the number of complaints.