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‎08-03-2020 21:06 - last edited on ‎09-15-2020 11:07 by Fitbit Moderator

‎08-03-2020 21:06 - last edited on ‎09-15-2020 11:07 by Fitbit Moderator

I can't access support. 

Live chat not working. 

I've followed all protocols for fixing my Fitbit charge 3. It is no longer connecting. The app finds my device and never connects. 

 

I noticed that the time was off. Then I tried to sync. Nothing. I've removed the device from Bluetooth devices and from Fitbit.

 

Rebooted, reinstalled, rebooted, over and over again. Nothing is working. I need a replacement. Help! 

 

I'm only a month into my premium membership. 

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‎08-04-2020 19:59

‎08-04-2020 19:59

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help. If you email, please know that each subsequent email will put you at the bottom of the queue, which will cause you to wait longer.

 

USA: call (877) 623-4997 
UK: call 0800 069 8505
INDIA: call 000 800 050 1057  

IRELAND: call 01 691 7502 (country prefix: +353)
If you prefer an online chat or email, then click for contact options
https://help.fitbit.com/?cu=1

Stepping in the U.S.A. since September 2013. Android 14

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