How do I change display on Charge 2?

[Lori0212]

For some reason the face on my watch changed & I want to change it back. However I can't find where I do that 😞

Moderator edit: updated subject for clarity.

[SteveH · Accepted solution]

To change your clock face: 

1. With your device nearby, from the Fitbit app dashboard, tap the Account icon  > your device image.
2. Tap Clock Faces  > All Clocks.
3. Browse the available clock faces. Tap the clock face you want and tap Select to install it.
4. Sync your device to see the change.

[Lori0212]

Thanks!

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Lori

469-684-2020

[Lori0212]

I can't find the Account icon, where is it?

[SteveH]

It depends on whether your phone app has updated to the new design recently. If it hasn't then on the top right of the dashboard you'll see what looks like an ID card - that's the account icon.

If you are on the new design app then on the main "Today" page, select your profile picture at the top left of the display and then select your tracker from the device list. You should then see the option for clocks.

[Lori0212]

[image: image.png]

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Lori

469-684-2020

[SteveH]

Sorry Lori that image hasn't loaded. Are you still having trouble finding the option?

[Lori0212]

yes

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Lori

469-684-2020

[SteveH]

ok. Let's go back to the beginning.

Can I confirm that you are using the fitbit app on a phone rather than the fitbit dashboard on the web?

Are you on the new design of app as shown in this help file: Help article: What’s the new Fitbit app experience? or are you on the previous design that's been around for the last couple of years.

Knowing those things might make it easier to help

[Lori0212]

I was trying to do it from my computer - but just went to my phone and see
what you were talking about!

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Lori

469-684-2020

[SteveH]

We're getting there! Hopefully straightforward from now

[RJDJ]

Steve i knew that but i guess every now and then we old folk need a good kick in the old rump to get that brain freeze going . thanks for the help