How do I change the time on a Charge 3?

[joyrun]

 Yesterday my charge 3 just stopped working for a while. I had to Google how to get the face turned it back on and get it to start working again. Now I cannot get the time corrected as it lost several minutes. Does anybody know how to change the time on a Fitbit charge 3?

Moderator edit: subject for clarity

[N8teGee]

Hi @joyrun, welcome to the community.

The time on your Charge 3 should be determined by your phone, or whatever device its syncing to.

If you go to the fitbit app on your phone and do the following, it should hopefully use the correct time.

1. From the Fitbit app dashboard, tap the Account icon 
2. Scroll down to advanced settings and tap on it.
3. Make sure automatic time zone (use network time) is on.
4. Then sync your Charge 3

[AlejandraFitbit · Accepted solution]

It's great to see you here @joyrun and @N8teGee thanks for the input.

I appreciate all the efforts in trying to fix these display/timezone issues by yourself. I was able to see here that our friend @N8teGee provided some instructions in order to fix this time problem. Was this the answer you were looking for? If it was, I recommend marking the answer given as a solution. By doing this, other users with the same inquiry will be able to find a faster response.

Now if your inquiry/issue wasn’t resolved, let me know and I will be glad to help you out. 

[Shelster1973]

Ive followed the link suggested & it changes it but I want 24hr clock? Please help X tia 

[AlejandraFitbit]

Welcome to the Community, @Shelster1973.

Regarding your inquiry, to change your timezone to 24 hrs, do the following:

1. From the fitbit.com dashboard, click the gear icon   > Settings > Personal Info.
2. Under Advanced Settings, find Clock Display Time and select whether you want the time shown in 12-hour or 24-hour clock units. 
3. Click Submit and sync your device.

Let me know if you need anything else. 🙂

[Shelster1973]

Thank u soo much for taking the time to reply but my watch doesnt have the
time 12/24 hr bit! It only says time zone London gmt but it actually doesnt
change. Ive got versa 2 sorry not charge!
Regards
Michelle x

[Shelster1973]

Hi, thanks for taking the time to reply but ive got versa 2 with Alexa. Not charge. Brand new a few days ago & ive looked & on the time settings, it only says london gmt nothing for 12/24hr settings. 

Regards

Shelly x 

[JEnright]

I followed instruction to change the time—now How do I sync Fitbit to device with the app?

[Parche]

You can't set the time because Fitbit is a piece of #$%$. Even the heart rate is not accurate.

[Shelster1973]

I wanted to know how to change the 12/24hr settings on Versa2 with Alexa?

Its alot of money for not much more than a basic non branded one of ebay!

Battery doesnt last as long as I thought as well.

Regards
Michelle

[Izzy_123]

How do I sync my Fitbit?  Also does it work with iPod6’s?

[Pat-O]

I have a Fitbit Charge 3, I cannot change the time to 24 hour clock, any advice would be appreciated?   Time now is 2120 hrs and the Fitbit says 0920 hrs.   Thanks

[Pat-O]

There is no option to select 24 hr clock in advanced settings on Fitbit Charge 3?

[Swimmom3]

I can’t get my Charge 3 to display the correct time or date. Help. 

[Velvaj]

How do I reset clock 

[Medr2]

I am trying to reset the time and date on my Charge 3 Fitbit. I've turned on the automatic time set and then sync the fitbit. However, I get a red circles exclamation signal after syncing.

[Lajones-16]

Hello,

I am trying to change the time to the 24 hour clock but I can’t manage to do it. I have read messages on here saying select the gear icon but I cannot find this? Can someone help please. 

[Lajones-16]

@Pat-O  did you work how to do this? I am having the same problem, any help would be greatly appreciated 

[gailmarie1]

The solution didn't work for me at all.

It seems that when I get up in the middle of the night for a couple of hours, the fitbit charge 3 gets all confused!

syncing with phone did not correct it.

[M2rpuz]

Thank you for the help, this fixed my problem.😊