How do I delete old notifications?

[TommyRosati]

Everyday I get notifications telling me that either I need a certain amount of steps to reach my goal, or that I'm an over achiever with so many steps above my daily goal.  That's great, however I now have 198 notifications showing.  How can I delete all these older ones?  Thanks!

Moderator edit: updated subject for clarity

[LiliyaFitbit]

Hello everyone, thanks for your participation in the Community. I am sorry for the delayed response. 

I appreciate the time that each of you took to share the details of your concern with notifications and your experience. Notifications cannot be deleted and I understand that this can be very frustrating. I appreciate your feedback, our team is always working on improving our devices and user experiences, and your comments are always welcome. 

The best place to make your voice heard is our Feature Suggestion board. The more votes your request gets, the more chances will have to be reviewed by our team and implemented in the future. You can read the FAQ to better understand how the Community works. 

If you have any questions, feel free to let me know.

[thehealer]

"...our team is always working on improving our devices and user experiences..."

Except on this issue, on which they're not working at all, and haven't been since this thread was started way back in 2017.

"...The more votes your request gets, the more chances will have to be reviewed by our team and implemented in the future...."

Reviewing customer complaints should never be a matter of 'chance'. Your 'team' should be monitoring the community and taking action proactively.

I appreciate you're just a Community Moderator, and probably nothing to do with the technical 'team' at all, but this space is where Fitbit's customers come for assistance, among other things, not to be advised to go somewhere else and 'vote' in the hope of a 'chance' that something might be done. It's one of the first places people search when looking for a resolution to a problem. And what do they find? The team doing nothing to address an issue surely every Fitbit user encounters.

Since you're a member of 'the team', LillyaFitbit, might you not be able to use your authority to draw the team's attention to what is obviously an intensely annoying bug which is clearly driving your team's customers away? Surely you're in a position to escalate this issue, far more than any of us are?

[Lilbiddy]

@LiliyaFitbit, you are entirely evading the issue which is that the messages should be deleted after 30 days by the system. This is not happening for a lot of people. So the problem is fitbits to fix. Yes we can vote to delete our own messages on demand, but that probably wouldn't be necessary for many if the rolling deletions took place as they are supposed to. 

[021151]

Can we have a straightforward answer to this problem please? Why are Fitbit not fixing this problem, you must realise by now that you’re not doing yourselves any favours by letting this run on and on.

[n8vz]

I have this problem with a slightly different twist.  In June my Alta bit the dust and I purchased an Inspire. Now I have about six months of notifications up to June 7 from my old Alta in the App, and no new notifications in the saved list, even though notifications are turned on,  Why not just add a method to manually delete old notifications?  The lack of a response from Fitbit to these related issues in a period of three years is bordering on the unconscionable. — Carl

[Mjford1]

It has been about a year since I first asked how to delete old notifications. I have 200+ notifications with dates from February 11 through June 12. Since it does not include the year, I think the they are probably from 2018. Nothing since June 12.
It would be wonderful if they simply added a way to delete them all at once or edit to delete specific ones.
It is a shame that a product I’ve enjoyed so much has little desire to retain me as a customer. Between this and the sudden disappearance of the heart rate data when tracking an exercise, I may have to find one with better customer service.

Sent from my iPhone

[Caroline1936]

Exactly, just a flaw.  I left Fitbit and have a Smart Watch.  Really like it.  Thanks for your text, enjoyed reading it.Sent from my T-Mobile 4G LTE Device

[paris27]

I have TWO YEARS OF NOTIFICATIONS ON MY PHONE and cannot get rid of them!!! They are taking up space and annoying.  I can't even get rid of one at a time as none of them open.  I scrolled to the bottom there is no CLEAR ALL!  What is wrong with you people!!! SOLVE THIS!!! It's outrageous.  I need these **ahem** things off my phone  And I need clear instrucgtions step by step on how to clear them.  I cannot follow the log off , turn off blue tooth .... Do you mean on computers too!! 

This is outrageous!!! 

[Glaciertrekk]

I have never seen an app in my entire life where you could not delete messages, notifications, etcetera. This is simply unacceptable on all levels.

I think there’s a huge factor that the developers are forgetting here. The developers do not simply create a product, market and sell it, and expect it to be successful. They send out a product the first time, get feedback and reviews from the customers, tweak it, send it back out, and this is an ongoing process. This is what success is.

I mean hey, if you want one time customers and never repeat customers then do what you want. But if you want a successful product that lasts for many years to come, then you have to listen to the customers.

And please, whatever you do, do not sit there and give these blanket statements about how interested in the customers you are when you have absolutely no intention of doing anything that they say and you only do it your own way all the time. They just insults everybody’s intelligence.   In that case, just be honest and say,  “Sorry guys, We’ve heard your complaints, but this is our product not yours and we have no plans to change anything on the basis of what the customer says.”

[LuckyLeo7]

I have the same problem. No new notifications since June....it's SEPTEMBER, certainly Fitbit can figure this out..seem's like an easy fix?

[BitNick]

Plainly Fitbit do not give a stuff about this... anyone who adds to this thread is just wasting their time, as it all falls on deaf ears.

Yes, occasionally a response will appear... one of those responses that uses a hundred words or more, but fails to actually say anything!

As it should now be plain to all of us... Fitbit plan to do nothing to address this long outstanding issue.

So, for me, when my current Fitbit gives up the ghost... I won’t be replacing it with another Fitbit device... I’ll delete the app, along with its now many years of history... and move on. Which will be a shame, as I’ve used a Fitbit from very close to its inception. I’d have probably stayed a customer for ever too... but, when they cannot be bothered to fix an error that they have created, a thing that has caused such annoyance to so many of their customers, well, such an uncaring attitude towards its customers... it’s sad really.

[021151]

It’s looking like they do not have the capability to sort out this mess, it really tells us a lot about their customer service, basically it’s non existent.

[LiliyaFitbit]

Hi everybody, thanks for participating in the forums. I am sorry for the delayed reply. 

I apologize for any inconvenience and really appreciate your feedback and time that each of you took to let us know your frustration since this helps us to keep improving. 

I'll be around. 

[paris27]

Are you serious???? That's the reply from fitbit!!!

Along with many others on this thread and many others who I've been in touch with I will be ditching my fitbit due to the company's outrageously poor customer care and buying a competitor's product. 

This failure to fix something that many many have complained of is inexcusable and I along with many others have no intention of excusing it or purchasing any products from your company ever in the future.

[LuckyLeo7]

Like, is that your final answer???

Sent from my iPhone

[Bobmarybart]

I guess so

I've been sending emails for 5 weeks about issues in the challenge feature, same non answer replies 

[n8vz]

Yes, and further I’ve recently noticed that their summary of sleep data — time awake, time restless, etc., does not usually agree with the graph they provide of that data for the same day. Most often the graph shows more time awake and restless than the summary. Lack of internal consistency is really telling about their lack of attention to detail! — Carl

Sent from my iPhone

Moderator edit: personal info removed

[Lilbiddy]

@LiliyaFitbit this fault with the app has been evident for two and a half years. The 30 day rolling deletion isn't working. 

If your users frustration really did help fitbit improve its service the app would be freaking awesome.  But it's actually freaking awful.  So evidently our frustrations are of no consequence to the bosses relatives who are pretending that they are qualified to work on the app. (Nepotism is the only reason I can think of for having such ongoing incompetence.) Tell them they need to get people who can make it work. 

[Glaciertrekk]

“... I’ll be around.”

🤔For what exactly?

🤯 😳 

I think this may be one of the most entertaining replies I’ve heard so far. 🤣

In all seriousness, this is not complicated or elaborate things that people are requesting here. I would totally get it if it was. “Thank you for the feedback! We’ll let you know!”

But this is the most basic of all operations. There’s a report button. There’s a reply button. But where’s the delete button?

Think about it. Hit “delete.” We’re talking, so easy a caveman could do it.

 Not only is it practical, but some of us are probably a little OCD and actually like to keep our apps streamlined and clean.

 Honestly, 30 days is already strange to me. Who keeps messages for 30 days on Fitbit?  I personally don’t want to open the app and see hundreds of messages, especially when many of them are unsolicited and inappropriate. I hate clutter!

FYI, if Fitbit needs an experienced and proficient app developer, I know several that could get this done in about an hour.

Please, on behalf of us all, leave the less necessary upgrades until later, and just fix the basic problems that everyone has requested for the last several years. 

[Chico22]

Very well said. This problem has been going on forever and clearly won't be
solved anytime soon.