This is not the case. I have 238 notifications. I have had my Charge2 since February 11, 2018. The messages range from February 11 (I assume of this year) through June 16 (of course it could be last year). That is more like 4 months than 31 days. I asked about this about a year ago and received the answer given here: they can't be erased but they drop off in 30 days. Not only do they not drop off it seems that they drop off on the anniversary of purchase (maybe) but they seem to stop retaining notifications after about 4 or 5 months.
I have become very disenchanted with Fitbit. Response to customer concerns and requests are poor if not completely non-existent. My Fitbit no longer provides the information on heart rate during Tracked exercise. I no longer see the breakdown of the rate categories and no longer have information on my highest heart rate during the exercise. This is important for me.
I checked on this problem in the conversations and find that this has happened to multiple users of Fitbits and not only Charge 2s. We all seem to have the problem start on the same day (July 29). The suggestions for correcting the problem are useless: none of them have worked. The information is not only missing from the app on my iPhone but on the website.
There seems to be an inability or a disinterest for the techies for Fitbit to solve two software problems. That says to me that Fitbit does not care about assisting the purchasers of their products. My Charge 2 certainly has its problems (it also tracks my walk when I am in the local mall and only the time and the steps are correct; it records me walking a mile at a pace between 9 minutes and 12 minutes when my usual pace is around 24 -- I'm 71 so that is unlikely) but I enjoyed using it, but now it causes me more aggravation than delight.
