How long does replacement take in India

[taggy]

My ChargeHR band just peeled away and Fitbit team was gracious in offering a replacement. How long does it take for replacement to come in India? Anyone has an experience?

[SunsetRunner]

They are awesome as is the community, hopefully you receive the replacement soon.

[CarlosMo · Accepted solution]

Hi @taggy it is a pleasure to have you in the Fitbit community with us. 

I'm glad to hear you are satisfied with Fitbit's customer support and that you will be getting a replacement soon. For India, it takes around 7-10 business days!  It won't take long .

@SunsetRunner Thanks for your comments. 

Hope this helps!

[SunsetRunner]

Wishing a beautiful day

[taggy]

Thanks Guys

[SunsetRunner]

Feel free to explore the discussions forums to find Friends, share recipes, get fitter and much more.

https://community.fitbit.com/t5/Discussions/ct-p/discussions

Happy Fitbitting 

[CarlosMo]

@taggy you are very welcome! 

@SunsetRunner Thanks for the link you provided. 

[LGanesh]

My Charge HR BAnd got Peeled away and now the display is also not working . Could you please let me know the procedure for Replacement.

Product was buyed in Canada, Can i get the Replacement ?

[CarlosMo]

Hi @LGanesh it is a pleasure to have you in the Fitbit community with us.

In this case, I recommend you contacting our support team to receive further assistance. I'm positive they will be able to help you. Remember to have the proof of purchase in hand.

Let me know how it goes. 

[Vips2810]

Hi Taggy,

did you get your replacement? I am facing issues with my tracker and fitbit is giving me replacemt which will come from US. How long did it took after submitting your older tracker.

Also, I have been asked to fill FedEx KYC form. Have you also filled that form? I am not sure how to fill that.

Regards,

Vipul

[taggy]

It took me about 2 weeks and if I'm not wrong I had the shipment from
Singapore.


Overall it was a very pleasant and prompt experience and i didn't have to
fil in any Fedex forms

[Vips2810]

Thanks for your response.

I may be mistaken about the countey from where it'll come, but yes, it 's certainly going to be an int'nl shipment.

not sure why they have asked me to fill FedEx KYC form. Hope it has nothing to do with GST..:)

[abhinavm24]

Hi Vips,

Did you get your replacement?

[AnshulAhuja]

Hi, I am in India and been using the Charge HR. Very happy with the tracking so far. But, the clasp on my band just cracked one day and broke off. Is it possible to buy a replacement anywhere in India?

[Sachinscja]

Sir can u please tell me about fedex kyc form! Is there any money I should give for delivery in india?

[praskow]

Hi, my Charge HR band broke. Im from India and can anyone help me get a replacement ? Thanks.

[Vips2810]

Hi,

Sorry for responding late.

I got my replacement in 1 week after I submitted by pebble at the warehouse address provided to me.

It was shipped from Shenzen, China by Fedex.

Let me know if you need any additional information.

Regards,
Vipul

Sent from my iPhone

[Vips2810]

Sorry for responding late.

I got my replacement in 1 week after I submitted by pebble at the warehouse address provided to me.

It was shipped from Shenzen, China by Fedex.

Let me know if you need any additional information.

[praskow]

Hi, Can you share the contact details /payment mode where I can buy them from India? I didn’t understand “pebble” and how you got one. Kindly help

Fitbit official people are not helping for me. My Fitbit HR was a gift and had passed warranty period. They are asking bill of purchase / other details which I dont have. And they have not responded too after initial enquiry.
Regards
Praskow

[Vips2810]

You can purchase from Amazon in India. Pebble means only the device without strap. 

You can reachout to fitbit support through email, which I believe is in US.

In case your device is out of warranty, I am sure they’d ask for all those details.