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How to Change Tracker from Chinese??

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‎05-27-2019 14:50 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

‎05-27-2019 14:50 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

I've had my Charge 2 for approx 18months. In that time I've had to remove & reload the app a few dozen times and use a link Fitbit sent me. I did this again yesterday but this time, even though the initial instructions are in English the tracking screen on my laptop that gives you the option to sync is all in Chinese. My main web page is still in English. How on earth do I change it  to English? I have done nothing different to the other few dozen times I used the same link. If there's a new link can someone please send it to me. I'm on a Mac.

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‎05-28-2019 07:27 - last edited on ‎06-17-2025 07:44 by Fitbit Moderator

‎05-28-2019 07:27 - last edited on ‎06-17-2025 07:44 by Fitbit Moderator

@mepanda0 Welcome! It's great to see you around! 

Let me help you with changing the language on your Charge 2. Please follow these instructions to change the language on your device.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-28-2019 13:51

In response to AlvaroFitbit

‎05-28-2019 13:51

Thanks. I'd already found that . I sue fitbit on my laptop. There is no account icon on my dashboard so I went into settings but there was no auto select country & I had already checked my country.  My website dashboard is in English, it's the app that pops a screen up on the laptop with the 3 options incl sync that is in Chinese.  My computer does have Chinese as an optional language as my son needs it for school but it's set to English & has never installed anything else in Chinese.

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‎05-28-2019 14:41

In response to AlvaroFitbit

‎05-28-2019 14:41

Thanks. I'd already found  and tried that . I use fitbit on my laptop. There is no account icon on my dashboard so I went into settings but there was no auto select country and I had already checked my country.  My website dashboard is in English, it's the app that pops a screen up on the laptop with the 3 options incl sync that is in Chinese.  My computer does have Chinese as an optional language as my son needs it for school but it's set to English & has never installed anything else in Chinese.

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