11-05-2018
05:56
- last edited on
09-08-2020
18:22
by
MatthewFitbit
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11-05-2018
05:56
- last edited on
09-08-2020
18:22
by
MatthewFitbit
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I am giving my fitbit charge 2 to a friend. What do I need to do to reset it and clear it for her to be able to use?
Thanks in advance for the help.
Moderator edit: Subject for clarity
11-05-2018 12:12
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11-05-2018 12:12
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You can check out this link to see how to restart Charge 2. @illinifan14

11-06-2018 09:53
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11-06-2018 09:53
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Hey @illinifan14, welcome aboard! If you'd like to give your Charge 2 to someone else, when this person set up the Charge 2 to his Fitbit account, your data will be automatically deleted from the Charge 2 itself.
Thanks for your help @kk15405!
Let me know if you have further questions or comments!

01-16-2019 13:53 - edited 01-16-2019 13:56
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01-16-2019 13:53 - edited 01-16-2019 13:56
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What do you do if when you disconnect your charge 2 from your account and connect to your husbands and your data does not delete? It also synced my data to his account.

01-21-2019 08:15
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01-21-2019 08:15
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Hey @Helenpro54911, welcome to the Fitbit forums! By setting up a Fitbit device to a different account, the data on it automatically deletes. Try to set up your Charge 2 as a new device to your husband's account again. Please remember that you had have remove your Charge 2 from your account first and from the Bluetooth of your phone as well.
Let me know how it goes!

01-22-2019 04:27
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01-22-2019 04:27
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look like anything else transferred. I guess I was expecting a clean slate but that didnt happen. It appears to only be that days steps and we since there was way to delete these from hid account anyway we moved on. Seems to be working fine otherwise. Thanks.
Sent from Yahoo Mail on Android

01-22-2019 08:41
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01-22-2019 08:41
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You are more than welcome @Helenpro54911! Please keep me posted if you have further questions or comments, I'll be glad to help you out.
I'll be around!

