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iPhone and iPad not syncing

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‎10-22-2018 11:52 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎10-22-2018 11:52 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

My Fitbit shows accurate steps on my iPhone but is not accurate on my iPad. And also won’t sync the correct steps with my weight watchers app.

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4 REPLIES 4

‎10-23-2018 05:24

‎10-23-2018 05:24

@HenryIvy612 Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your iPad and iPhone aren't showing the same data. Try logging out from the app, restart your iPad and then log back in. Regarding the weight watchers app try revoking the app permissions then link them again.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-23-2018 09:27

In response to AlvaroFitbit

‎10-23-2018 09:27

Everything seems to be working. I deleted the app and set it up again. And working with WW app also.
The only difference is the dashboard format is different on each device.
iPad shows steps above with cals, floors, miles & minutes below.
iPhone shows cals above.
It not a problem, at least they show the same.
Tks
Sent from my iPad 🌴🌴
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‎10-24-2018 13:22

In response to HenryIvy612

‎10-24-2018 13:22

Thanks for the update @HenryIvy612! Sounds great that the data from your Charge 2, shows the same on your iPhone and on your iPad. If you have any other questions or comments, let me know! 

 

I'll be around! 

Heydy | Community Moderator, Fitbit
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‎03-06-2019 10:38

In response to AlvaroFitbit

‎03-06-2019 10:38

I tried the suggestions you had with the other user and it did not work. it worked for one day. It seemed that when i had to charge my fitbit. it never worked again from the point. any

help would be great as I am so frustrated at this point

 

thank you

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