11-05-2018
05:56
- last edited on
09-08-2020
18:22
by
MatthewFitbit
11-05-2018
05:56
- last edited on
09-08-2020
18:22
by
MatthewFitbit
I am giving my fitbit charge 2 to a friend. What do I need to do to reset it and clear it for her to be able to use?
Thanks in advance for the help.
Moderator edit: Subject for clarity
11-05-2018 12:12
11-05-2018 12:12
You can check out this link to see how to restart Charge 2. @illinifan14
11-06-2018 09:53
11-06-2018 09:53
Hey @illinifan14, welcome aboard! If you'd like to give your Charge 2 to someone else, when this person set up the Charge 2 to his Fitbit account, your data will be automatically deleted from the Charge 2 itself.
Thanks for your help @kk15405!
Let me know if you have further questions or comments!
01-16-2019 13:53 - edited 01-16-2019 13:56
01-16-2019 13:53 - edited 01-16-2019 13:56
What do you do if when you disconnect your charge 2 from your account and connect to your husbands and your data does not delete? It also synced my data to his account.
01-21-2019 08:15
01-21-2019 08:15
Hey @Helenpro54911, welcome to the Fitbit forums! By setting up a Fitbit device to a different account, the data on it automatically deletes. Try to set up your Charge 2 as a new device to your husband's account again. Please remember that you had have remove your Charge 2 from your account first and from the Bluetooth of your phone as well.
Let me know how it goes!
01-22-2019 04:27
01-22-2019 04:27
01-22-2019 08:41
01-22-2019 08:41
You are more than welcome @Helenpro54911! Please keep me posted if you have further questions or comments, I'll be glad to help you out.
I'll be around!