How to solve setup issues with Charge 3

[armynurse801]

I had a terrible time trying to get my brand new Charge 3 to start working.  It kept scrolling the www.fitbit.com/setup message and wouldn't respond to anything else, including trying to turn the thing off completely.  So I called customer service and it turns out that setting it up through a computer is basically not doable.  It has to be done through a smart phone because there are so many updates that have to be downloaded (and apparently the software in most computers can't read the updates.)  She walked me through each step and I got it solved at last.  Customer Service is open from 4am PST to 9pm PST, so don't make yourself crazy--just call them.  I waited about 4 minutes for a rep.

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Hi @armynurse801, welcome to the Community Forums!

Thanks for taking the time to share your thoughts and the steps you took with our Customer Support team to resolve your Charge 3 issue. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

Thanks for being part of the Fitbit family!