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How to sync my fitbit charge 2

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‎10-09-2019 16:28 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-09-2019 16:28 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

I'm having trouble syncing my Fitbit charge 2 to my Mobile which is a Samsung Galaxy A40 and just wondering do you know how to 

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4 REPLIES 4

‎10-09-2019 16:43

‎10-09-2019 16:43

Your phone is not on the list of Approved Devices.

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‎10-10-2019 01:41

In response to SunsetRunner

‎10-10-2019 01:41

I've got the new up to date Samsung I got the Samsung Galaxy A40 and its not on the list and when it will be on the list 

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‎10-10-2019 05:46

In response to Rachel281991

‎10-10-2019 05:46

I have a Samsung AE20 which was compatible before the most recent software update and worked fine but is now not on the list so my Charge 2 no longer syncs correctly.and I can't map walks or receive notifications

 

I reported this over a month ago but have not had any response from the Company as to when this issue will be resolved.

 

I would appreciate if a moderator could respond to me.

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‎10-10-2019 05:56

In response to kevin.maunder

‎10-10-2019 05:56

How did you sync the Fitbit to your phone using the Fitbit app cuz mine wont let me do it for some reason 

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