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Huge step discrepancy 156k!

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‎12-03-2019 18:49 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

‎12-03-2019 18:49 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

I've been using my charge 2 now for nearly a year and today it logged 156k steps??? How do I correct this,? Also cant figure out why such a huge discrepancy was logged by my device today. 

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‎12-03-2019 18:44

‎12-03-2019 18:44

I've been using my charge 2 now for nearly a year and today it logged 156k steps??? How do I correct this,? Also cant figure out why such a huge discrepancy was logged by my device today. 

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‎12-04-2019 09:51

‎12-04-2019 09:51

Is the Fitbit near a vibration source like a fan, dehumidifier, or even a computer CPU? It can see the vibration as steps and add false steps.

 

You can enter a driving record to get rid of them

 

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Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎12-04-2019 11:19 - last edited on ‎03-14-2025 11:58 by Fitbit Moderator

In response to WendyB

‎12-04-2019 11:19 - last edited on ‎03-14-2025 11:58 by Fitbit Moderator

@Nana500 It's great to see that you've visited the Fitbit Community! 

Let me help you with your step discrepancy. Additionally to @WendyB suggestions this can also happen if you were driving a car with stiff suspension or most likely a motorcycle. Also check if no third party apps linked to your account logged any activities. As @WendyB said you can log a driving activity to negate these steps.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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