Installing New Band on Charge 2

[EddieB2]

I purchase two new bands for Christmas and I can't install them in my Charge 2.  I can remove the old one but the new one wont fit. It looks different than the Charge 2 band I have now. It doesn't have the metal tab to push to remove the band. It's all the same material. Did I purchase the wrong one? 

[WendyB]

Welcome to the forums!

Did you buy from Fitbit or a 3rd party? Makes a difference in the the way we can help

3rd party contact them

[HeydyF]

Hey @EddieB2, it is great to see new members around! If you're experience difficulties to change your new Charge 2 wristbands, I suggest you to take a look at the instructions in this help article: How do I change the wristband on my Fitbit device? 

Thanks for your help @WendyB!

Keep me posted! 

[EddieB2]

Yes, I purchased the two bands through your website (FITBIT).

[HeydyF]

Thanks for your response @EddieB2. So, you mentioned that  your wristbands don't have the metal tab to push to remove the band, right? Could you please post a picture so I can take a look? If it seems to be an issue with the bands, I will escalate your case with our Support team on your behalf. 

Happy Holidays! 

[EddieB2]

Here are the photos of the band. My old one and the new one.

[HeydyF]

Thanks for your reply @EddieB2! However, the pictures didn't appear on the post. I suggest you to follow the instructions in our FAQ's section about how to attach an image to your post. 

Let me know if you have further questions!