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Losing data and syncing issues

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‎01-10-2020 04:10 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎01-10-2020 04:10 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

I've had three instances in the last week of losing data after I have synced the data. Lost over 10,000 steps one day, over 15,000 another day and even though I had workouts on these three days it will not show in days of exercise. I'm up to date on app version so I don't quite get what the deal is. 

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‎01-11-2020 01:11

‎01-11-2020 01:11

Hi, I don't have the problem of losing info. But my charge 2 doesn't sync with my tellie. Sometimes have to try more times. But today that doesn't work either. 

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