Low Battery Notification

[SunsetRunner]

I had signed up to get emails when my battery was low, but so far I haven't gotten a single email and I had a dead battery. Any suggestions?

[MeylinP · Accepted solution]

Welcome to our Community @SunsetRunner! Thanks for joining us! I'd like you to know that your account uses the currently battery life (as of the last sync) as a reference to determine what your battery life is. Therefore, your account can't estimate where your battery is because each individual moves through a battery cycle differently dependent on their usage.

Hope this helps, have a great day! 

[SunsetRunner]

Thanks. So if I sync my Fitbit and its low, that's when it pops out an email? Good to know.

[Jax1965]

Can I please jump in on the conversation.... I'd spend ages trying to find an answer!

I've had the Fitbit for only three days, super excited when it arrived! I've read the battery should last five days but I'm lucky if I get 24 hours out of it - is the possibly due to me training so hard, as in making the Fitbit work as hard as me 😂

[MeylinP · Accepted solution]

Hey there @SunsetRunner that's right sweetie! Just keep in mind that to receive the low battery notification you'd have to synced your tracker with your Dashboard and the battery needs to be lower than 20% so you get the notification.

Welcome to our Community @Jax1965! Hope you're doing great! Why don't you try following the tips and steps @EmersonFitbit provide in this thread? These steps can help you maximize the battery life on your tracker.

Hope this helps, let me know how it goes! 

[Sharondee]

 I set my low battery notification to 'text alert', and unchecked 'email' (because text would be much easier).   This morning my fitbit was dead.  I did not get a text alert. I sync several times a day.

So...why didn't I get the notification, and how can I get it?  Also, I've been checking around the website and my settings  and I don't even see an area to enter my cell number...

[Jax1965]

I'm so fed up with mine! I'm only getting a 24 hour charge, even with ALL the notifications turned off! I'm going to admit defeat and send it back 😢

[zipnotsozippy]

Any response to this? I have email checked but never receive (well anymore) low battery emails and I sync too.

[PaulaPie]

And me!! Battery doesn't last more than 3 days at the most. It goes off without warning and to top it all apparantly I have only done 257 steps today!!

[RobertoME]

Hello there @Jax1965, @zipnotsozippy, @PaulaPie and welcome aboard to our Community @Sharondee. I have to offer you an apology since there has not been posted any recent update about your concerns. So let me step in and provide a few suggestions.

I'm gonna start addressing the low battery Notifications. These notifications are sent when the battery has reach below 25% of charge. However it may vary since it require your tracker has active the option of "Sync all Day" to maintain a constant connection between the app and the tracker so you received the battery notification. This option can be found on your Account tab > and tapping your tracker's tile; if it is on iOS or if you are using Android, by tapping the tracker's tile of the main screen. Also its worth to mention the bluetooth has to be active too to maintain the connection. Only through this way your app will know your battery is low and will be able to send the notifications.

I saw some of you are also experiencing short battery life. It might be also a reason why you are not getting low battery notifications, but I'm just guessing. For this type of issues I'd recommend to take a look at @EmersonFitbit's post for tips to improve the battery life as was mentioned before by @MeylinP. If this suggestions are not improving the battery life, please approach to our Support Team for additional help. Just let them know the steps you have taken and optionally you can check out Returns & Warranty in case you need it.

Let me know how it goes, I'll be round in case you need more help.

[PaulaPie]

Hi

I have tried all the tips and I have all day sync on too but still the battery keeps going off without notification and is lasting 2-3 days only

Thanks
Paula

Sent from my iPhone

[LucyAP]

Thanks for the update @PaulaPie! If you continue experiencing an issue after trying @RobertoME's tips to improve your battery life. Please contact Support, I'm sure that they can help further with this. Just remember to let them know the troubleshoot you already performed. 

Good luck en keep me posted with the outcome! 😉 

[ccgreen]

My Charge 3 has sync all day - and even when the app is showing battery below 25% I have never rec'd an email notification. I have looked at various posts - and find no answers to this question. Hope someone can help. I had rec'd notification on my Charge 2. In addition, it would be most helpful if there could be a text and even better a notification on the Fitbit - but would be happy w/ any notification at all. Thank you.