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Malfunction counting steps

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‎05-28-2019 08:01 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

‎05-28-2019 08:01 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

My Charge 2 was working fine all weekend.  When the reset occurred at midnight Saturday the steps began counting down from 99,999.  However, when I synced to phone the steps recorded as normal.  Allowed the unit to give low battery signal, charged last night but no steps have been recorded via the bit but when synced shows activity in steps!  Is it time for a new bit?  This one is about 1.5 years old.

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‎05-29-2019 07:32 - last edited on ‎06-17-2025 07:11 by Fitbit Moderator

‎05-29-2019 07:32 - last edited on ‎06-17-2025 07:11 by Fitbit Moderator

@Faulks54 Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Charge 2 and thank you for troubleshooting this issue. This is odd but I suggest you restart your device by following these instructions. 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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