Map & pace per km

[Markev]

I used to see a map and my pace for each km after have done a walk. This is no longer showing even if I'm walking with my mobile and link the Fitbit to GPS. I'm still getting notifications while running. How can I see the history after a walk?

[JuanFitbit]

@Markev , A warm welcome to the Community! Thank you for your message. 

If you use the Fitbit app to record a Hike, Walk or Run (MobileRun) You won't see the distance or pace on the summary of your activity after syncing it. 

If you use the Charge 4 with Connected GPS (GPS from cell phone) .

To see you recordings, just sync the Charge 4 with your mobile device. 

Hope this helps. 

[Markev]

Thanks Juan for your reply. For nearly 12 months the map and pace per kilometre were displayed following a sync. In the past fortnight the map and pace do not display after a sync. The Fitbit recognises I have walked and it gives a time taken and other basic info but not the map (& therefore no distance and breakdown of time taken per kilometre. I have experimented with the GPS on various settings eg dynamic -all to no avail.

[JuanFitbit]

@Markev , Thank you for your reply. 

Please make sure that you have the latest Fitbit app version. 

We released a new version a few days ago. 

Make sure after the installation that it is allowed to run on the background. 

•  Restart Charge 4
• On the Bluetooth menu on your phone remove all connections that could appear with your Charge 4. 
• Restart your phone (off/on)
• Once the Phone is on again. 
• Open the Fitbit app and set up the Charge 4 as a new device. 

Try using connected GPS on the Charge 4 when recording your runs, and only have the Fitbit app open on your phone.

Hope this helps