Message "Your sync has been scheduled and start soon."

[SunsetRunner]

"Your sync has been scheduled and will start soon." I get this message when I try to sync my Charge 2. It was working just fine and now this. I've restarted the bluetooth, restarted the phone - nothing works. Any suggestions?

Moderator edit: updated subject for clarity

[MarreFitbit]

It's nice to have a new member around, welcome @SunsetRunner! Hmmm... it seems that your tracker and Fitbit app are getting stuck. I'd recommend doing the following:

• Make sure that your Fitbit app is up-to-date (Android, iOS) 
• Log out of your Fitbit app
• Force quit the app
• Restart your tracker
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit app
• Sync again

Give this a shot and let me know if you are able to sync without any inconvenience, I'll be around! 

[SunsetRunner]

None of it worked.
P Please consider the environment before printing this e-mail

[JohnnyRow]

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wrote:

"Your sync has been scheduled and will start soon." I get this message when I try to sync my Charge 2. It was working just fine and now this. I've restarted the bluetooth, restarted the phone - nothing works. Any suggestions?

Moderator edit: updated subject for clarity

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I get that too sometimes. It just means 'cool your jets. I'm going to start in a few seconds.'  And it does for me.  You didn't say anything about what happens after that message.  Did you wait and see if it does start as it says it will, or did you just assume it had a problem?

[AngieEB]

I've done all of the above and it still gives me the sync will start soon error or it flat out won't sync and I am left with a red explanation point.  I have deleted the app and reinstalled it, restarted my tracker, restarted my phone, updated the ap, etc. It seems like there is a glitch on Android. I am running Android 6.0.1. It works great on my iPad, but my phone is my main device. It will eventually sync on my phone, but that is frustrating when it should be seamless. Any other advice would be appreciated. Thanks!

[Susietwos]

Hey did you ever sort this out.  I've had my fitbit charge 2 for three weeks now but cannot sync it.  It does sync sometimes but i get the same message as you.i.e. that it is scheduled to sync....it's driving me crazy.  Any ideas?

[AngieEB]

Well, I am still having the issue, just not as bad. I do not have a solution. Sorry I couldn’t be any more help. This is why Fitbit is losing market share. Their customer service is helpful. You might call them and see if they will send you a replacement. Good luck!

[Susietwos]

Ok will give them a call. Thank you. 

[E.T.]

I am using the Versa and also facing the same issue for the past 3-4 days. Is this due to a faulty device?

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@AngieEB wrote:

Well, I am still having the issue, just not as bad. I do not have a solution. Sorry I couldn’t be any more help. This is why Fitbit is losing market share. Their customer service is helpful. You might call them and see if they will send you a replacement. Good luck!

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[SunsetRunner]

Turns out it's caused by not enough memory on the phone

[Jollywa]

I have been having this problem since early April 2018. I have manged to sync only twice since Apr 3. I do not think memory is the issue. I have 8GB of RAM and 128 GB Storage, of which I am using 14.3%.

[Shanepop · Accepted solution]

 Hello, I experienced the same problem with my Fitbit and what I did is I had to get rid of the Fitbit device from my app and on parrot, and when I did that a little 😞 popped up. To get rid of the 😞 you have to plug your Fitbit into the charger and hold the button for 15 seconds, and then the smiley face will appear in the 😞 will go away.You then have to repair your Fitbit device to your phone through the Fitbit app and it should start sinking normally again

[kb62]

That's not true.

[Shamrock20]

Tried all of this and still no sync for 25 hours. This is s lot of work and very time consuming for what you get .This is a bad joke or nightmare.

[Hunch]

Seems from the forum posts that syncing to android phones has been an outstaning issue for years. The "accepted solution" to essentially return to ground zero really makes me wonder: would it be asking too much for the fitbit app to provide some indication of the source of the problem in an error message? Why have syncing problems been an oustanding issue for years? Seriously, why won't fitbit dev team leaders make fixing this super-annoying problem a priority? Are all resources tied up building comparably glitchy software for their next-big-thing fitbit gizmo, also to be quality-tested by paying customers? These every-so-often logjams make me, and I'm sure many other fitbit owning guinea-pigs, want to move on to a device that just works as advertized. My prematurely-released Charge 3 does not. Please dedicate some engineering resources to fixing the syncing issues. Thank you.

[Shamrock20]

The whole idea if Bluetooth is compatibli ty across platforms. Either
Android or Fitbit has dropped the ball here.
I will add that my charge3 is syncing better. I have to let it do it on
it's own schedule. It may be internet linked in some way because it seems
internet dependent.

[AngieEB]

Yes, the problem still exists!  . My device WI'LL NOT SYNC! I am beyond frustrated with the app and the device. All a person has to do is look through the community forums and posts and online to see that this is a serious issue with this device. I have bought three different Fitbit devices and I will not be buying a fourth. It's ridiculous that this simple problem cannot be solved. Bottom line is I have a device that I can't use with the app which pretty much renders it useless. Fitness competition is stiff out there, Fitbit. Get it together or you're going to go under. 

[Viswanath]

Hi Guys, Eureka!!!

After struggling for days with this sync problem  my Fitbit Alta HR even after adopting all the solutions offered with no success, I stumbled and solved the issue.

1. First ensure that you have your Fitbit App username and password handy.

2. Uninstall the Fitbit app from your mobile.

3. Download the Fitbit App afresh from Play store/Appstore.

4. Login to your account 

5. Switch on Bluetooth and Location.

6. Re-pair your Fitbit device.

7. Sync now.

All the best!!

[AngieEB]

Been there. Done that. Many, many times. Works for a week or two then it's back to the same old issue. It's been this way since I bought it. It is so frustrating. When it's acting up, it's not recording sleep stats either. I give up.

[Hunch]

Here's a theory: Samsung doesn't play nice with fitbit because samsung
wants you to buy the samsung watch. And maybe fitbit doesn't care enough to
pony up whatever money or engineering effort that samsung wants? Why else
would such major corporations not be able to fix this very annoying syncing
nonsense? Dear fitbit management, please do the right thing by your
customers!