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Missing Pixels on Charge 2 screen

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‎03-20-2019 11:19 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-20-2019 11:19 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

Does any one else have missing pixels running across their screen seems like it has a strike through it

looks like that but since its a black screen with white font the strike through is black on the scree. 

 

 

Moderator edit: updated subject for clarity

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9 REPLIES 9

‎03-21-2019 11:54

‎03-21-2019 11:54

@k_92  Welcome! It's great to see you around! 

 

Sorry to hear about the missing pixels on your Charge 2 screen. Please try restarting it to see if this helps resolve the problem.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-21-2019 12:22

In response to AlvaroFitbit

‎03-21-2019 12:22

@AlvaroFitbit I have tried restarting it already and nothing the pixels are still missing Smiley Sad

 

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‎03-24-2019 11:24

In response to k_92

‎03-24-2019 11:24

@k_92 thank you for restarting your device. Since the issue persist I have created a ticket with support so they can further assist you. You will get an email from them.

 

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-04-2019 17:37

In response to AlvaroFitbit

‎05-04-2019 17:37

I'm having the same issue also

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‎05-05-2019 10:06

In response to Lisawlou73

‎05-05-2019 10:06

@Lisawlou73 Welcome! Thanks for being part of our Community! 

 

I will assist you with your Charge 2 screen. Have you tried the restart mentioned in my first post? If you haven't then please give it a try.

 

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-08-2019 16:46

In response to AlvaroFitbit

‎05-08-2019 16:46

I have restarted many times but same result. I don't want to buy another fitbit as this us the second one in under 2 years

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‎05-08-2019 16:48

In response to k_92

‎05-08-2019 16:48

Did anyone resolve your issue?

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‎05-08-2019 23:21

‎05-08-2019 23:21

Mine is doing the exact same thing. This is my 3rd one and it seems to start having problems a few months after the warranty expires. If anyone has found a fix please let me know.

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‎06-02-2019 15:45

In response to AlvaroFitbit

‎06-02-2019 15:45

I have the same issue...

 

The top line of the time is missing?

 

I have reset it 3 times but nothing has worked.

I have only had the charge 2 since December..

What shall I do now?

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