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Missing Steps Icon from dashboard

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‎06-20-2018 22:47 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

‎06-20-2018 22:47 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

I have lost my steps from the dashboard, there is no tile available for steps anymore. Have tried to reset several times but cannot get the charge 2 to sync now. I have uninstalled the app several times but the dashboard never brings the steps icon back.

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6 REPLIES 6

‎06-21-2018 04:42

‎06-21-2018 04:42

@KS1019 Welcome! It's good that the community is growing! When the steps icon doesn't show it is usually because you removed the tracker from the account. Try setting it up by following these instructions. It could also be that the tile was removed by accident so you can scroll down to the bottom of the screen and tap the edit button to add the tile again.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎06-21-2018 04:44

In response to AlvaroFitbit

‎06-21-2018 04:44

Have done this MULTIPLE times, have reset the Charge 2, cannot even get it
to connect now.
Best Answer

‎07-02-2018 06:37

In response to KS1019

‎07-02-2018 06:37

@KS1019 sorry for the delay in my response. If you are having difficulties setting up your Charge 2 then restart it by doing the following:

 

Plug the charging cable to your computer or UL certified wall adapter.
Align the contacts of the tracker with the charging cable and plug it in making sure it snaps securely.
Your tracker should start charging.
Press the button for 10 to 12 seconds.
You should see your tracker's firmware version and you can now unplug your tracker.

 

Restart your phone and retry the setup. Make sure that the tracker is fully charged.

 

Keep me posted!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-22-2020 13:23

‎08-22-2020 13:23

I have the same problem, it’s gone from the dashboard?

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‎08-29-2020 08:55

In response to AlvaroFitbit

‎08-29-2020 08:55

It is not an option to add the step counter when you scroll below

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‎04-13-2023 04:00

In response to AlvaroFitbit

‎04-13-2023 04:00

I had the same issue with my Charge 2, the Steps Tile was completely missing (because I had removed it at some point) but when I scrolled below to re-add it, it was missing. I got it back though; iOS: I disconnected my Charge 2 from Bluetooth, then I deleted the app, next  I reinstalled the it from the App Store, lastly  I logged in and the option to add the Steps Tile back was there and I re-added it. Every once in a while with iOS you have to delete and reinstall an app in order for it to work properly again. 

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