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Mobile Track steps disappeared from account

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‎01-01-2020 21:16 - edited ‎09-08-2020 11:28

‎01-01-2020 21:16 - edited ‎09-08-2020 11:28

I forgot to charge my Fitbit and use the Mobile Track. My steps were tracked and synced. Then I sync my watch and my steps disappeared. Is there anyway to fix this? Thanks in advance for any assistance!

 

 

Moderator edit: updated subject for clarity

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‎01-02-2020 07:01 - last edited on ‎05-16-2025 06:34 by Fitbit Moderator

‎01-02-2020 07:01 - last edited on ‎05-16-2025 06:34 by Fitbit Moderator

@SunsetRunner Welcome! It's great to see you around! 

Let me help you with your missing steps. It could be that the data on your Charge 2 overwrote the data from the Mobile Track sensor. It is suggested that you sync both devices before changing one from the other but since it was due to you forgetting one this couldn't be done this time. Still you can manually log a walk activity to have a record on your account.

Let me know how it goes.

Alvaro | Community Moderator

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