My Charge 3 doesn't turn on

[tplor]

Hi,

Please be informed that my Fitbit Charge 3 is not working anymore due to Battery problem.

I think, the battery is dead. I purchased the stuff last February 2020, and received the unit by March (see attached). Is there any warranty of this unit?

If not, where I can change/replace the battery? Do you have any agent in Saudi Arabia?

This is my second time I purchased from Fitbit, previously it was Charge-HR. but the same problem that I encountered. The Charge-HR was not charge properly, it appeared the ‘half bar death’. That was the reason I purchased another one (Charge 3).

Kindly advise how to resolve my problem. Do I have to buy another one? Or any brand recommended?

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community @tplor.

I'm sorry to hear that your Fitbit Charge 3 is not working anymore. Thank you for the information provided.

Currently, there is no reparation center to fix Fitbit products. However, before evaluating the warranty of your Tracker, please restart your Charge 3 by following these steps. In addition, you can change its clock face as explained here.

If this doesn't work, please perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Whether none of this works, please verify if your device vibrates when you press the button.

Please let us know if you have any question.

[tplor]

Hi, Hello…

I tried many steps as instructed. But, nothing happens and it’s hopeless.

The same method I made yesterday and today. But unfortunately the battery seems not working anymore.

By 9:00AM I charged my unit at 0% until 12:00noon battery charged only at 10%.

Removed the unit from the charging cable, thereafter the battery drained to 0%. Tried again to charge at 1:00PM until 4:45PM, battery charged only at 26%. Removed the charging cable then after, drain the battery to 0%. Very disappointed…! I have to park here and pack my unit to the box. I cannot track my exercise anymore.

Regards,

tplor

Moderator edit: all-caps

[EdsonFitbit]

Thank you for your response @tplor.

I noticed that you contacted Customer Support recently. I'm pretty sure they will do their best to provide a high level of support as soon as possible. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.