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My Charge 3 is not syncing

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‎11-08-2023 18:57 - last edited on ‎11-09-2023 05:20 by Fitbit Moderator

‎11-08-2023 18:57 - last edited on ‎11-09-2023 05:20 by Fitbit Moderator

Charge 3 won’t sync to app. Removed it from Bluetooth and reconnected and now it won’t sync to app to re set up 

Also the display clock on the watch wouldn’t sync which lead to removing the watch from the app and Bluetooth to now the charge 3 won’t start the set up process at all 

 

any advice 

 

 

Moderator edit: edited title to clarity

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‎11-09-2023 05:19

‎11-09-2023 05:19

Hello, @Tm11marr Welcome to the Fitbit Community.

Thanks for letting me know about this situation with the syncing of your Charge 3. After checking on the system, I can see you have already contacted support in regards the same situation.

They have sent you an email, if you have any other questions or concerns, let them know.

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