See the following to understand your options regarding a broken wristband on your Fitbit tracker: In-warranty customers: Most customers who live in the United States, UK, and Europe can file a claim online. Check your eligibility to file an online ...
Bring back daily STREAK counts, either steps, floors, water, calories, or what ever, STOP SAYING IT IS THAT HARD, you changed this god awful background and step streak etc., overnight without any testing, all I read in all the post, (inwhich you chan...
Is there a way I can manually add steps to my day? Forgot my charge 4 as it was charging and I’d like to add steps tracked by my iPhone.
I’ve done: updated the apprestarted the phonerestarted the fitbituninstalled the app and installed again The Fitbit died. I put it on charge. After charging to the full, the time was off. I tied to sync and it told me to update the app. I still get t...
Hi, the last week I'm having a lot of issues with my fitbit charge 4.It is not possible to sync, since can not get it connected via Bluetooth. Since yesterday I can not get connected to the fitbit app after being asked to migrate to Google. Nothing i...
For trackers with altimeters like the Charge 4 the active focus group should include floors in addition to steps, calories, zone minutes, and miles. Heart rate is also important. The current application in configured in such a way that it is not poss...
Charge 4 screen blank n black. No display n buzzing when press the side button Moderator edit: clarified subject.
My charge 4 screen has slowly faded. Started at edges and now only lights up in the centre. I have restarted it changed the clock face and checked it isn’t on dim. It charges properly. It is pretty much like my first Fitbit with only a 5 dot screen a...
I have a display screen issue with my charge 3. Nothing but black screen.I've read that a hard reset can fix this, but no dice for me. The device still buzzes when I press the button, but holding for 15 seconds doesn't result in anything showing in ...
I received my fitbit 4 as a gift from my husband after having a breast cancer diagnosis and surgery. I have used my fitbit to monitor my health journey. However the band on one side of the fitbit 4 broke off on its own. I realized from hearing other...
My " do not disturb" will not stay OFF Moderator edit: clarified subject
My old charge 3 will NOT sync!!! Last synced it 10 hours ago . Moderator Edit: Clarified subject
Hi everyone, my heart rate from the zone minutes is not showing up. It says that I have e.g. 30 zone minutes but in the resting heart rate tab there is just a skip for the time i was exercising and when i go to the zone minutes tab it says I was in t...
Hi, I have a Charge 2 and recently, an app update showed a new feature, the Stress score, except that it shows no score. I deleted the cache and then data but still no score. Have restarted my phone too. Anyone else have this issue and found a soluti...
I’ve been having problems with my Charge 4 since the latest software update. - anyone else?Sleep data is all over the place.targets/goals keep resetting themselves and I can’t manually override them. Eg Hourly Activity has reset itself to between 5a...
I wanted to change my hourly activity settings but they wouldn’t budge. Looked on forum for advice and found a suggestion that I turn off ‘do not disturb’. I looked all through the app - no luck - then on my charger 4 and found a do not disturb opti...
Can't get my Charge 2 to sync.
Hi All, Has anyone found they have lost their profile picture since following the recent app update. Glenn Moderator Edit: Clarified subject
How do I turn the screen wake option off at night? I know I saw it once, but cannot find it now. ThanksModerator Edit: Clarified subject
For the last few days my current heart rate is not showing on the app. All that is showing in my low and high heart rate. I have a Charge 4.
Hi fellaz,Totally disappointed in Charge 4 [not connecting to GPS, very incorrect heart rate, wrist silicone broke after a while], looking for something better at this price level - any manufacturer considered, as long as mentioned defects are less a...
I need to set up a Charge 2 that has not been used for 2 years. I do not have a smart phone nd need to set up from a PC.
Please, Please, Please - whoever is responsible for the new app - take note of comments as it's just plain terrible. I have to 'click through' 2-3-or more times to get the info I used to get w 1 client. Sometimes I just can't get info (weekly steps)....
I purchased a brand new Charge. It’s charged up and won’t sync to my IPhone 8. It was to replace my Charge Hr which I have to charge up twice a day. Moderator Edit: Clarified subject
Charge2: how/where do I enter my weight with the new app change?
Hi,I love lots of the features of the Charge 5 and use it to track my cycle rides partly as a form of security - I live in a rural area and if I ever don't make it home, folk will know where to look by checking my account. The mobile signal coverage ...
For the past several weeks, my Charge 4 makes changes to settings on its own. It turned Sleep Mode on without my input several times (No, 'Schedule' was not on). Today, it again wouldn't wake when I turned my wrist. Sleep Mode was not engaged. Aft...
I keep receiving invitations to join renew but I am unable to click the link
I have been using fitbits for years. When I lost my charge 4 in an airport this summer, I held out until the charge 6 was available. I'm now trying to set up my charge 6, but I first have to migrate my fitbit account to google. Low and behold, I have...
Why can’t my 10 year old have my charge 4?
I have a perfectly working Charge 4 Fitbit but logging in tonight to look into where my battery meter (on my app interace) went with the recent update I see there does not seem to be a Forum for Charge 4 any more? What the heck? Super disappointing...
My fitbit Charge 4 screen stays dim. Won't change off sleep mode
I regularIy upload data on the number of steps I take, but in the last two days this has become impossible. What have I done wrong and how do I fix the problem?
I have uninstalled, installed, rebooted phone, reset charge 4 to factory, rebooted charge 4 manu many time. Just not able to get fitbit app to recognise the charge 4. Somehow app triggers the pin number which charge 4 shows. Once you enter this on ...
I just got off with the second support person of the day by the name of Mary Joy. I'm having issues with my Charge 4. It no longer holds a charge. Anyway, she was extremely helpful, and it turned out mine needed to be replaced. She was quick, ple...
This new dashboard stinks. Is there anyway to get the old dashboard back or change this one? The previous dashboard showed the sleep stats without having to click through twice and only required one click to see my steps for the week.
Well, well. What a surprise. I think Version #4.02, released 16-Oct-23, has corrected this problem which has been reported on several different Fitbits for some years. Active zone minutes are now displayed as a histogram & there are now no spurious m...
Is anyone else having trouble contacting Fitbit and logging into their account? I am having problems so I the app and deleted my device off my account and now I can’t log back into my account or do anything ------- It seems to be fixed. Late last nig...
I've read that the Charge supports SPO2 tracking but I can't find out how to find the data anywhere. The SPO2 watch face isn't available in the Charge 3 watch options and there's no options to search for it like there are on other models. I looked in...
Since updating the app my experience has been terrible. I open the app every morning and review my sleep. Since the update my charge 4 is gone every day and needs to be re-paired under “add device”. After doing this sometimes my sleep data has been t...
For last month I have had frequent no sleep data readings with my Charge 4. I have adjusted my watch position and tightness on my wrist and rebooted my watch several times with no change. What do you advise?Moderator Edit: Clarified subject
