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My Charge 3 shows a line on screen

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‎06-03-2020 11:14 - last edited on ‎09-16-2020 19:21 by

‎06-03-2020 11:14 - last edited on ‎09-16-2020 19:21 by

Due to my Fitbit charge 2 not charging at all (put down to age)  I bought a new charge 3 on Sunday 31st May. It has a black line across the screen near the top. I found a thread mentioning this issue and I have tried to resolve using the tips on there but to no avail. Please advise??

 

Moderator edit: updated subject for clarity

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‎06-16-2020 17:08

‎06-16-2020 17:08

Welcome to the Fitbit Community @lclark285.

 

I'm sorry to hear that your Fitbit Charge 3 has a black line across the screen. Thank you for trying some troubleshooting steps before contacting us.

 

I noticed that you've been recently in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience.

 

If you have any question, please don't hesitate to contact us back at any time.

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