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My Charge 4 Screen Is Dead And Won't Charge

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‎11-07-2022 05:06 - last edited on ‎12-13-2022 15:36 by Fitbit Moderator

‎11-07-2022 05:06 - last edited on ‎12-13-2022 15:36 by Fitbit Moderator

My charge 4 touch screen is dead and won't charge

 

Moderator Edit: Clarified subject

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22 REPLIES 22

‎11-17-2022 13:07

In response to DevilGirl13

‎11-17-2022 13:07

I don't like their company policy, either. My Charge 4 still works and tracks my steps, however, it won't pair with the app/account and I have a premium membership. I already contacted CS twice and the 2nd CS rep emailed me and said that my product I'm no longer eligible for replacement.  Also, no discount offer to buy a new tracker-- I'm even a Premium Member.  I cancelled my membership today and won't be buying their products anymore. 

It's just a fancy digital watch/pedometer without the app.

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‎11-19-2022 06:15

‎11-19-2022 06:15

My Fitbit came with a faulty charger. I couldn't charge the brand new device. Just a thought. And that was 2 years ago (received as a  Christmas gift) and mine is acting up now too! I use it exclusively for exercise and sleep info. Sleep has been totally wrong (no I didn't go to bed at 3 a.m. or 7 p.m.). Stats are now worthless. I finally got the firmware to update. I hope that helps but now I'm wondering...

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‎11-20-2022 09:09

In response to feathers222

‎11-20-2022 09:09

My guess is that the update will cause your Fitbit to become “a defective device” and they will offer you a 35% discount on a new device.

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