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My Fitbit Charge 2 isn't syncing

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‎02-07-2021 23:57 - last edited on ‎02-08-2021 02:53 by Fitbit Moderator

‎02-07-2021 23:57 - last edited on ‎02-08-2021 02:53 by Fitbit Moderator

Not fitbit charge 2 has stopped syncing with my device ive tried turning Bluetooth on and off but nothing I've also turned restarting my phone.

It looks like its trying to as steps show an amount but not correct and my sleep been record but not showing etc

 

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎02-08-2021 02:54 - edited ‎02-08-2021 02:56

‎02-08-2021 02:54 - edited ‎02-08-2021 02:56

@K6682 Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with this. You can try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

If you don't see any more data anymore then you may have removed the tracker in which case you will need to set it up.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎02-08-2021 03:10

In response to AlvaroFitbit

‎02-08-2021 03:10

Nothing seems to work. So frustrated.
I unpaired my fitbit charge 2 from my app on my phone now can't get it back as the button on my fitbit don't work so it is unable to search it to set it up again so now what can I do to get it all back?
Sent from my Galaxy
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‎02-08-2021 12:26

In response to K6682

‎02-08-2021 12:26

@K6682 thank you for your reply.

 

Since the issue persists I suggest you contact our Support team for further assistance.  The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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