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Network down

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‎01-22-2019 02:03 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-22-2019 02:03 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

Can't log in or sign up. Network down?

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4 REPLIES 4

‎01-22-2019 03:26

‎01-22-2019 03:26

I have the same problem.

I enter correct email and pasword in the Fitbit app and then get this Message: "Invalide email or password". No use choosing "Forget password", nothing is happening. I tried to log in on fitbit.com to check it out, and here my email and password is working. Is there any problems with the APP?

I have tried updating the fitbit app, but no change...

Best Answer

‎01-22-2019 03:35

In response to Jannicke7

‎01-22-2019 03:35

I can google my way to this site but if I try to log in to fitbit.com the screen goes gray.  Anoying, i just wantet to get nu akt together, haha 

(Sorry for spelling so bad, i'm from Sweden..) 

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‎01-22-2019 05:37

In response to Tänkar

‎01-22-2019 05:37

I found this under another topic here on the community: "Just switch off the wifi on your phone, and connect via mobile (if you can). I cannot current sync via wifi, but fine if I don't use wifi". I have switched off my Wifi and turned on mobildata. Then it worked! Why, I don't know. There must be a system error at Fitbit.
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‎01-22-2019 05:44

In response to Tänkar

‎01-22-2019 05:44

@Tänkar wrote:

I can google my way to this site but if I try to log in to fitbit.com the screen goes gray.  Anoying, i just wantet to get nu akt together, haha 

(Sorry for spelling so bad, i'm from Sweden..) 

I have however no problems loging in on fitbit.com from the main page or when I log in to the community. Seems like there is a network problem, of some sort. If it's not the web browser?

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