New Charge 2 won't pair with phone

[Lazabby]

I received a new Fitbit Charge 2 for Christmas. I downloaded the app onto a Motorola Droid Turbo. I created an account. When I try to pair the Fitbit with the phone it won't pair. The phone and Fitbit will recognize each other, the Fitbit generates the 4 digit code, I put the code into the phone but from that point the two will not pair. The phone operating system is up to date. I've uninstalled and reinstalled the phone app. I done a reset of the Fitbit. Nothing works. I took the Fitbit to the Geek Squad at Best Buy and they think the Fitbit Bluetooth is broke. Should I send it back and get another one or is there something else I can try?

[Jimmy72ne]

Me too.

Samsung a40 with latest software and charge 2. Any help appreciated.

Gives me a 4 code combination but then doesn't pair.

[Davy_G]

Same issue here with Samsung A70, not connecting after 4 digit code. Anyone found a working solution?

[slipd]

Hi guys,

Just tried sorting this issue out on my Mum's phone, a Samsung A20e. Get as far as the Charge 2 being found but then after the correct pin is entered, the "Try Again" error.

Anything new to try, have tried all the advice in this thread. Annoyingly, when this (sync issues) happen on my Ionic, I end up doing a factory reset. But I understand you can't do that on the Charge 2?

[Rich_Laue]

By all 

Checked for phone compatabilaty 

Clear the apps cache. 

Powered off both the tracker and phone. 

Removed the fitbit app, shut phone off. Installed fresh copy of fitbit. 

Tried both WiFi and cellular service. 

Have you tried setting the tracker up to your phone? First log into mum's account. If it gets setup then log out of mum's account and remove the tracker from your phones Bluetooth setting. 

The tracker should now sync to mum's phone since it is now attached to her account. 

[NN19]

My wife has the same problem with her charge 2 not syncying with Redme 6 Pro.

It stops after the 4 digit pin is entered. She wrote to the customer support and they have suggested to change the phone. Very Disappointing. Please let us know if there is any breakthrough. What do wet do with the device otherwise. Currently its a useless junk.

[SteveHumphress]

Fitbit has done something to the app or code because my and other person with a Charge 2 have reported having the same problem in the last two days.  My charge 2 has worked and been paired to my phone for several years (current phone is Google Pixel 3a) and it just stopped synching last Tuesday.  I have tried everything from this forum and more. ( Delete Fitbit app, data, cache, turn off phone, reinstall app, remove old tracker from account, delete boothtooth cache, restart Charge 2 several times, etc.) Nothing works.  This appears to be a recurring problem for Fitbit.  Does Fitbit have a solution yet?  I was planning to upgrade my Fitbit but not going to do so if Fitbit cannot provide solution to this recurring problem. It appears that Charge 4 owners are having the same problem.

[Danspan]

Not working on my 3a either. 

[Alanv1]

I've just bought a Pixel 3a XL and have the same issue!!

[Rich_Laue]

@Alanv1 at what step of the Setup process does the failure occur? Any error messages?

Please remember that we are not looking over your shoulder. 

[Danspan]

The app on the phone (Google Pixel 3a) finds the Fitbit - 'we've found your fitbit' it shouts - hooray we reply - we then get asked for the connect code - the fitbit displays the connect code - we enter the connect code on the app, on the phone - we wait - it's exciting - we wait a little more - uu oh - was there a problem - the app asks if there was a problem - offers some substandard solutions and do we want to try again?
And again
And again
And again
And again
In the end I get bored and go and do something else. 
I've also done all the requested - clearing cache, reinstalling app, restarting phone, restarting bluetooth. 
Happened since Sept 10th. Latest Android OS. 

[Rich_Laue]

As suggested above, @Danspan have you cleared the Fitbit's app cache? Stopped the app through the phones setting? Swiping off the screen is not enough. 

[Danspan]

I have indeed cleared the cache of the app - ensured there was no Fitbit linked to my bluetooth devices. I also tried uninstalling the app - reinstalling, logging in and it's the same result. 

This is not an issue with my phone as such - it's a software issue - my phone updated on the 5th September and the last sync was on the 10th - it was already a manual process by that point and I needed to open the app in order for it to sync. And it did. 

The app was updated on the 15th - so it's more than likely that the update to the Fitbit app on the 15th has broken my phones ability to sync since then! 

So with that the issue seems to lie with the recent update.

[penguini]

Same issue here with my Google Pixel. All worked fine for over a year.  Then a few days ago, it would only sync steps and nothing else. Last night it stopped syncing any data and won't pair with bluetooth.  So frustrating. 

[Rich_Laue]

• The user will not be able to pair the tracker to bluetooth. 
• The tracker does not need to be paired with bluetooth for the app to sync the tracker. 
• During the sync process the app will pair the tracker to bluetooth. 
• One of the troubleshooting steps for a sync issue is to remove the tracker from bluetooth. 

If an app update causes a problem. I usually stop the app through the phone settings, then restart the phone to clear any residual from the old version. 

Sometimes it is a hardware issue and nothing short of powering down the phone will fix it. 

If the above fails I delete the Fitbit app, restart phone, install the Fitbit app. 

[AndresI]

Same situation here with a Pixel 3 XL, tried everything mentioned in the notes, same result as other folks, phone finds tracker, tracker provides code, enter code, tracker does not connect.  I've been using my Charge 2 w/ this phone for 2 years; the problems seems to coincide with Android update to 11.  I can bet my arm (the one I use for the tracker) that it's SW bug with the new Android 11.

[jphang]

I can confirm it seems to be an Android issue. I use a Pixel 3XL with my FitBit Charge 2 and have the same problem. I have access to an iPhone 7 Plus and it pairs just fine with that. You might be correct that the new update might have done something. Originally I thought it was the COVID app. 

[Rich_Laue]

@jphang a user setup the tracker, connecting it to their Fitbit account. Then the app requests permission to do the pair to the phone. 

Once it is setup, the user could open the Fitbit app on any device, log in, accept permissions, and the tracker should sync. 

[cgotthardt]

I've tried these steps on my Pixel 2XL and I still have the same problem. The app sends the Charge 2 a four digit code, I put it in, and then I get a screen prompting me to try again.

[CharadeGrl]

Same exact issue. I even contacted support and they couldn't help. I'd already exhausted all troubleshooting steps. I wonder if they've stopped supporting this older model.

[jphang]

I think it’s to do with Android. I’ve changed to iPhone and everything syncs just fine. Not sure what’s happened on the Android side.