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New Charge 3 won't sync with IOS

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‎07-26-2020 06:18 - last edited on ‎09-15-2020 13:17 by Fitbit Moderator

‎07-26-2020 06:18 - last edited on ‎09-15-2020 13:17 by Fitbit Moderator

I'm back after a 2 year break from my Fitbit.  I got my iphone and the app to forget my Charge 2 but can't get the app nor my iphone to recognize my Charge 3.  I've tried syncing on the app and through bluetooth on my iphone.  I don't remember it being this hard, help please!

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‎07-28-2020 12:08

‎07-28-2020 12:08

@JWest71 Welcome to the Community. 

 

Let me help you setting up your Charge 3 on your iPhone. You can try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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