New Fitbit won't connect

[Jen943]

Just bought a Fitbit charge 2 and cannot get this to connect to either an iphone6 or 6s. I get as far as entering the pin on the charge into the app then it just says trying to connect. When I look in the iPhone blutooth devices list it shows it as connect then after a few seconds it goes into the other devices list before the cycle starts again of showing it is connected. I have done a reset on the watch and still no joy. Should I take this back for a refund?

[Susiegawthorp · Accepted solution]

iam having the same issues. can't get the battery icon to appear

[Rich_Laue]

@Susiegawthorp does your tracker still have the setup message on the screen? If so you will not see the battery. Icon. 

[Kacy60]

Fit bit replaced mine with a new one as it couldn't be repaired. Happy
customer. 😊😊

[ntwigg]

Where did you find the "sync" icon? I can't find it anywhere on my computer. It used to be there.

[Rich_Laue]

That would depend on which type of computer that you have @ntwigg, win 10, Mac, or a different windows .Do you sync through Fitbit connect or the win 10 app? 

Have you checked by the clock on the taskbar for the fit it icon to do a right click on? 

[MelanieWilliams]

I've done this several times and mine still won't sync.  What do try next? This isthe second time it has happened in the last couple months. My fitbit isn't that old.  I thought this would be a reliable choice. 

[theroz]

Call support. They walked me through different solutions. It still didn't work and they send me a new Fitbit. Good luck!

[adityab]

I have been having the same issue too. The tracker won't sync suddenly. I have tried restarting the Charge 2, but it still doesn't go beyond the four-digit pairing code issue. I am using it on Android. Also, it won't pair with my laptop Windows 10 app.  

[MelanieWilliams]

Call customer service. They had mine working within 5 minutes. Super
friendly and helpful, too!

[Charlenemeintje]

Sooooo...got my replacement fitbit charge 2 on friday because the screen cracked. Was so excited cause everyone was so helpful in replacing it and it happened so quickly! Now...my problem is that today when i wore it it started freezing....i have tried everything suggested on this forum but nothing works. It does not even switch on anymore...did i then receive a refurbished replacement or a new one and what else can i try to get it to work?? It just has a black screen and tapping the screen does nothing, having it on charge and pushing the button on the side does not do the trick...any suggestions would be appreciated. 

I am in contact with support but now it takes a little longer it seems to get a response out of them. I sent them a video of how i put the new unit on chargr etc but still await their response. 

[Rich_Laue]

You will know if the tracker is refurbished, there will be a stamp on the tracker with refurbished. Rebuilt, or something to that effect. 

[Charlenemeintje]

Thank you. I then assume it to be a brand new one giving me this much
trouble...

I am from south africa so this issue makes it so difficult for me...
--
Charlene Meintjes
083 444 4168

[Charlenemeintje]

Thank you. I then assume it to be a brand new one giving me this much trouble...  second time...not so lucky...

I am from south africa so this issue makes it so difficult for me...

[palm1]

I tried the restart but there still inst anything showing up on my fitbit 2. I had the same problem with my other fitbit 2 a couple of years ago. I bought this one when I couldn't get it to work. It is syncing with my phone but nothing shows up on my fitbit. could the light be burnt out? If so how do I replace it?

[ElaineDavis]

how do you update it?

[Rich_Laue]

Update what @ElaineDavis? You would update the fitbit app through your phones app store.