Next firmware update

[Aalok-2363]

When will our next update for the charge 2 come out . I am on 22.55.2 and there has been issues since . We have posted suggestions on the feature suggestion page when will these be put to use?

[HeydyF · Accepted solution]

Hey @Aalok-2363, it is great to see you around more often!  Thanks for taking the time to post your request on our Feature Suggestions board. We don't have any update about a new Firmware version for the Charge 2 yet. But stay tune, I'm pretty sure that our team is trying to improve the Charge 2 features, so when you less expect it, you'll see a new update available, just be patient as our team is working on it. 

Let me know if you have further questions! 

[lorrainekeane]

Hi 

my charge 2 is showing firmware version 22.22.55.2 is this the most up to date?  If not how do i check for an update?

[SunsetRunner]

Lorraine, you have the latest Firmware Version. You will be notified in the App when an update is available.

[HeydyF]

Hey @lorrainekeane, I hope you are doin' fine! Yes, that Firmware version, the 22.55.2 is the latest one. And as my friend @SunsetRunner mentioned, when there is an update, you'll see it at the top of the Fitbit app when you open it. 

Hope this helps! Keep me posted if you have further questions! 

[PKT158]

My fitbit charge 2 doesn't charge when plugged in. I have tried a few adapter. I see that the firmware version is 22.22.55.2.

The fitbit app syncs and shows that the battery is full but the charge 2 device doesn't power up and shows that battery is empty. Every time I reboot I see 22.22.55.2 firmware. Fitbit runs for sometime and shows empty battery again.

[HeydyF]

Hey @PKT158, it is great to see new faces around! Considering that your Charge 2 won't respond, I have escalated your case with our Support team so they can further assist you, so please keep an eye on your inbox. 

Let me know how it goes!