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No Text Message Notifications via Google Messages App

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‎10-09-2019 05:58 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-09-2019 05:58 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

I noticed a few months ago my text messages were coming in to my Charge 2 with just the sender name, not the message itself.  Then about 1-2 months ago message notifications stopped entirely.  I realized after some troubleshooting and testing that the reason is the Google Messages text app.  When I switch to the Samsung Messages text app I get the notifications and full message just fine.  I tried uninstalling / re-installing both the Fitbit and Google Messages apps with no success.  It seems one of them is not compatible with the other for some reason.  Are there any work arounds anyone knows of?  Or will this be fixed in a future update?  Thanks.

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4 REPLIES 4

‎10-10-2019 07:20

‎10-10-2019 07:20

@JMac19 Welcome to the Fitbit Community! I hope you're doing well!

 

Thank you for reporting this issue. This issue is being investigated by the team so hopefully they will find a solution soon for all our users. Still I appreciate your patience in this matter.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-10-2019 21:41

‎10-10-2019 21:41

I too have the same issue and I have Google pixel 2.  Hope they can fix the issue.  

 

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‎10-22-2019 05:42

In response to AlvaroFitbit

‎10-22-2019 05:42

After updating my Fitbit app yesterday, 10/21, my text notifications are working again with Google Messages!  Thanks!

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‎10-28-2019 12:30

In response to JMac19

‎10-28-2019 12:30

@JMac19 I hope you are doing fine. Sorry for the delay in my reply.

 

Really happy to hear that you are now getting notifications from the Google messages app. Also thank you so much for posting this confirming the fix as it may help other members in the same situation.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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