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No device found

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‎07-22-2020 02:12 - last edited on ‎09-15-2020 13:23 by Fitbit Moderator

‎07-22-2020 02:12 - last edited on ‎09-15-2020 13:23 by Fitbit Moderator

Hi

My Charge 3 is showing 'No device found' when I am syncing it.

It is syncing which is peculiar but is not showing the correct battery charge.

I don't seem to have any settings on the iphone or mini ipad apps to check the issue.

Can anyone help please?

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3 REPLIES 3

‎07-22-2020 18:03

‎07-22-2020 18:03

Apparently a lot of us Charge 3 users are having some technical difficulties. I saw a post that said they are "rolling out" firmware updates and to be on the look out for the update banner in the app. No release date for it though. I've been having problems with mine for the past 2 weeks. 

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‎07-22-2020 18:30

In response to Jaxsmom

‎07-22-2020 18:30

Same issues, I hope it’s resolved soon. Thanks for the information. 

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‎07-26-2020 00:52

In response to Jaxsmom

‎07-26-2020 00:52

Thanks for the information. It’s ok now. Hope it doesn’t play up again. 

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