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Non-responsive Charge 3 screen

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‎09-28-2020 00:58 - last edited on ‎09-29-2020 10:54 by Fitbit Moderator

‎09-28-2020 00:58 - last edited on ‎09-29-2020 10:54 by Fitbit Moderator

Yesterday I morning my fitbit screen face stop displaying. It responds with only vibrations to touch, and it is still synching with the app. 

 

I have tried changing the clockface (It responded with a vibration and appeared to have changed the clockface on the app). I have tried a hard reset (charging, holding the button for 15 seconds) un-clip and clip again) and whilst it vibrated, nothing else happened with the screen. 

 

What else can be done? I have had my Fitbit since beginning Jan 2019 so would be upset to lose it.

 

 

Moderator Edit: Clarified subject

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‎09-29-2020 11:04

‎09-29-2020 11:04

@Saz-K Thanks for being part of our Community! 

 

Let me help you with your Charge 3 screen not working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

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