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Not able to log weigt using comma (,) separator

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‎10-02-2018 13:06 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎10-02-2018 13:06 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

Hi, since today I am not able to log weight in kilo’s and ounces using comma separator. The comma is no longer in the key pad, only a dot (.) Amy suggestions?
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‎10-03-2018 05:15

‎10-03-2018 05:15

@ABreukelman Welcome! It's great to see you around. Sorry to hear about your issue while logging weight. This issue is being investigated but in the mean time you can try using the website dashboard to log your weight data.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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5 REPLIES 5

‎10-03-2018 05:15

‎10-03-2018 05:15

@ABreukelman Welcome! It's great to see you around. Sorry to hear about your issue while logging weight. This issue is being investigated but in the mean time you can try using the website dashboard to log your weight data.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎10-03-2018 08:55

In response to AlvaroFitbit

‎10-03-2018 08:55

I have managed to log my weight via personal profile - still doesn’t work the regular way...

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‎10-04-2018 23:29

In response to ABreukelman

‎10-04-2018 23:29

I have the exact same problem!! Has Fitbit come up with a solution yet? Thanks!

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‎10-07-2018 10:13

In response to AlvaroFitbit

‎10-07-2018 10:13

@TCosta A warm welcome to our Community! 

 

@TCosta @ABreukelman at this time the team is still working on fixing the issue so please continue using the website in the mean time.

 

I'll be around!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-25-2019 09:44

In response to AlvaroFitbit

‎01-25-2019 09:44

Have the same comma problem in English app version (in my IPad). Cant’t use (,) separator. Wanted to test the problem and changed in Iphone the app to German language. There the comma works and now also in iPad numbers show’n right.  What is the difference between the apps?  - regads Lasse

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