Not able to pair my Redmi Note 7 pro smart phone with my fitbit Charge2

[kriti]

I am not able to pair my new Redmi Note 7 pro smart phone with my fitbit Charge2.

Hence, I am not able to sync my data with my Redmi Note 7 pro smart phone.

I have given the location and Bluetooth permissions to the fitbit app.

Also, I unpaired the existing devices, restarted the phone and then again tried pairing the Charge 2 with my phone.

But  the pairing is unsuccessful. Sometimes, I see the "Can't communicate with Charge 2" message on my phone, while trying to pair the Charge 2.

Is there any way to pair my Charge 2 with my Redmi Note 7 Pro smart phone so that i can sync my data to the app?

[SunsetRunner]

You’ve done some excellent trouble shooting, @kriti . Unfortunately, your phone is not on the list of supported devices. In these situations, we never know exactly what will work and what won’t. 

[kriti]

Is fitbit having any plan to increase their list of supported mobile devices?

[SunsetRunner]

They are working on it constantly but we have no schedule. There are a lot of different phones out there.